Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

Location

Job Description

Job Summary

This position reports to the Manager, Epic Core Services and Integrations. The IT Systems Engineer is a critical hands-on role responsible for Linux RedHat Epic Cache/IRIS servers. The IT Systems Engineer is responsible for smooth day-to-day operational management of our Epic EMR Production and Non-Production servers. The IT Systems Engineer is responsible for Epic Quarterly Updates, weekly Software Updates and proactive monitoring of our Epic environments. 

The IT Systems Engineer must be efficient and skilled at building and maintaining computing infrastructures. You’ll be working alongside our IT and Applications teams to design and set up our Epic server environment, then manage our system architecture, software and hardware needs. The IT Systems Engineer is also responsible for design, build, testing, and support for secure file transfer (SFTP) connections; to support internal and external customers and ensure data travels through channels and processes efficiently. The Systems Engineer will be responsible for coordinating the SFTP process with various internal teams including Electronic Data Interchange (EDI) and Infrastructure and Security, to ensure accurate results and will troubleshoot transmission issues and escalate as necessary.

In addition to ensuring our infrastructure is optimized to run at peak performance, you’ll also need to be cognizant of our security needs, including implementing top-level fail safes to protect our systems. You will need to be willing to reevaluate your skillset and be willing to enhance your skills for the future. You will be part of a fast-paced team in a rapidly moving environment. You will need to display solid technical competency, instinctive business/healthcare acumen, and a strong understanding of how to design, develop and integrate complex systems that propels our organization into the future, and supports our patient needs.

Essential Job Functions:

Administer, configuring and optimizing Linux RedHat servers which support our Epic EMR.

Maintain up-to-date patching, backup and recovery.

Proactive monitoring of the Epic servers via SystemPulse.

Participate in planning, setup, testing and implementation of Epic Quarterly Updates and weekly Software Updates.

Perform and manage project tasks related to Epic servers needs as assigned for Information Management or organizational project tasks.

Maintain Lurie Children’s policies and Information Management department standards for the Epic servers.

Provide consultative services to end users regarding Epic technology/application.

Complete assigned Service Desk support tickets within IM Department standards.

Perform ongoing capacity and performance planning for all assigned servers, applications, and technologies.

Assume on-call responsibility per weekly schedule.

Perform other duties as assigned.

Knowledge, Skills and Abilities:

Must Have

Education: Bachelor’s Degree in Information Systems/Technology/Computer Science (or equivalent hands-on work experience).

1-3 years’ Linux RedHat Epic CACHE/IRIS experience.

1-3 years’ experience supporting Epic Quarterly Updates and weekly Software Updates.

1-3 years’ experience using SystemPulse and Kuiper.

Excellent time and project management skills, customer service and interpersonal skills, system diagnostic and communication (written and oral) are critical for success in this position. Analytical thinking for effective problem determination and correction within the department and in the user community is essential.

Nice to Have

Relevant Epic Certification(s).

Experience in information systems/technology within a healthcare provider organization.

Experience in SFTP and Python scripting.

Education

Benefit Statement

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:

Medical, dental and vision insurance

Employer paid group term life and disability

Employer contribution toward Health Savings Account

Flexible Spending Accounts

Paid Time Off (PTO), Paid Holidays and Paid Parental Leave

403(b) with a 5% employer match

Various voluntary benefits:

Supplemental Life, AD&D and Disability

Critical Illness, Accident and Hospital Indemnity coverage

Tuition assistance

Student loan servicing and support

Adoption benefits

Backup Childcare and Eldercare

Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members

Discount on services at Lurie Children’s facilities

Discount purchasing program

There’s a Place for You with Us

At Lurie Children’s we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints — recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.  

Lurie Children’s and its affiliates are equal employment opportunity employers.  We value diversity and are committed to creating an inclusive environment for all employees.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.

Support email: candidatesupport@luriechildrens.org