Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. 

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®
Most Loved Workplace® 
Forbes Best-in-State Employer

IT Systems Analyst Technician

PRIMARY PURPOSE: To assist with review, analysis and documentation of requirements.

ARE YOU AN IDEAL CANDIDATE? We are looking for enthusiastic candidates who thrive in a collaborative environment, who are driven to deliver great work, are customer-oriented and are naturally empathetic.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

Prompt creations for LLM data extractionMapping exercises to interface data exchangeUser story creation for new Software developmentRESTFUL API integrationWorks to identify and understand stakeholders; may initiate and/or facilitate meetings and discussions with stakeholders as appropriate.Works with project managers, project requestors, operations, business/systems representatives, IT representatives and clients to ensure complete understanding of necessary requirements.Meets deadlines and manages work to timelines.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

Performs other duties as assigned.Supports the organization's quality program(s).Travels as required.

QUALIFICATIONS

Education & Licensing

Bachelor's degree requested; major in computer science field preferred.

Experience

Four (4) years of related experience or equivalent combination of experience and education required. Experience in claims management processes and system requirements preferred.

Skills & Knowledge

Demonstrates the ability to handle multiple assignments accurately and efficientlyDemonstrates the ability to review and proofread work for accuracy and completes specific aspects of assignments, as directed.  Concentrates on tasks at hand, even in a distracting work environmentMust be willing to commit the necessary time and effort to complete work assignments and do a quality jobDemonstrates the ability to identify and understand customer needs; takes appropriate actions to ensure customer needs are met and proactively seeks ways to increase customer satisfaction. Demonstrates the ability to deal openly and honestly with internal and external customers while building credibility and maintaining trust. Is perceived by others as being helpful and supportive. Demonstrates the ability to modify behavior, as needed, in order to maintain effectiveness in a changing situation; and with varying tasks, responsibilities, or people. Excellent oral and written communication, including presentation skillsPC literate, including Microsoft Office productsAnalytical and interpretive skillsStrong organizational skillsExcellent interpersonal skillsGood negotiation skillsAbility and willingness to take initiativeAbility to work in a team environment or independentlyAbility to meet or exceed Performance Competencies

Taking Care of You

Career development and promotional growth opportunitiesA diverse and comprehensive benefits offering including medical, dental vision, 401k, PTO and more

Work environment requirements for entry-level opportunities include –
Physical: Computer keyboarding
Auditory/visual: Hearing, vision and talking
Mental: Clear and conceptual thinking ability; excellent judgement and discretion; ability to meet deadlines.

NEXT STEPS

If your application is selected to advance to the next round, you will receive an e-mail notification and a recruiter will be in touch.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.