Objectives: This position is for an experienced help desk Systems Administrator. Administer and maintain all Numerator information systems and related equipment and services, including and without limitation to the following: workstations, servers, phones, operational software, corporate and sales software, security software, telecom services, printers, and scanners. Provide support to internal users. Fulfill other responsibilities as assigned. Responsibilities: + Tier 1 and 2 end user support + Project Management + End point administration + Business continuity as related to user end points + System Security as related to user end poi + Software Installation, Maintenance, and Administration + Knowledge Transfer and Continuous Improvement Documentation + After hours and Weekend Support Calls Knowledge, Skills, and Abilities: Education and Experience + Bachelor's Degree in Computer Science or equivalent work experience + 1 + years IT experience Required Skills + Excellent written and verbal English skills + Ability to work on and keep track of multiple tasks + Proven project management experience + Excellent diagnostic ability + Ability to think “outside the box” + Ease in setting up and managing workstations and laptops + Ability to work well on a team as well as independently + Managing and monitoring help desk tickets + Hardware firmware and driver checks + Maintaining image libraries + Anti-Virus monitoring and patches + Monitor performance, events, disk space, and services + Microsoft and 3rd party patches and updates Optional Skills + Microsoft Certifications + MacOS experience + Leadership experience Working Relationships: + Reports to IT Manager + Works with other members of IT and Hosting