SUMMARY DESCRIPTION:
Provides expert-level support for -enterprise-wide technology applications and platforms. Employs a multi-discipline approach to requirements engineering, solutions engineering, reliability, resiliency, solutions development, research and development integration, test and evaluation, maintainability and analysis across application architectures. Assists with the design, implementation, maintenance, and day-to-day operations of enterprise-wide systems; performs project management as the lead technical expert for a specific program area; and performs related duties, as required or assigned. Prepares and reviews Request for Information (RFI) and Request for Proposal (RFP) responses to identify new technologies. Establishes and maintains vendor relationships and works with contracted personnel. May provide guidance and assistance to vendors and/or full-, part-time, and/or hourly employees, as required. Provides input for strategic roadmaps and systems engineering products to help ensure program rigor, resolve potential gaps, drive cross-cutting integration, ensure data is protected appropriately, and ensure capabilities are met. Defines and documents repeatable processes and procedures for transitioning new technologies and integrating new applications into the current infrastructure. Collaborates with functional and technical users, creates use cases for individual projects at the necessary multiple security levels. Identifies, troubleshoots, researches, and resolves routine issues on varied systems, platforms, and applications to ensure system security, confidentiality compatibility, and functionality according to policies, procedures, and regulations.
CERTIFICATE LICENSE:
Oracle Cloud Fusion Certification(s) preferred
SUMMARY DESCRIPTION:
Provides expert-level support for -enterprise-wide technology applications and platforms. Employs a multi-discipline approach to requirements engineering, solutions engineering, reliability, resiliency, solutions development, research and development integration, test and evaluation, maintainability and analysis across application architectures. Assists with the design, implementation, maintenance, and day-to-day operations of enterprise-wide systems; performs project management as the lead technical expert for a specific program area; and performs related duties, as required or assigned. Prepares and reviews Request for Information (RFI) and Request for Proposal (RFP) responses to identify new technologies. Establishes and maintains vendor relationships and works with contracted personnel. May provide guidance and assistance to vendors and/or full-, part-time, and/or hourly employees, as required. Provides input for strategic roadmaps and systems engineering products to help ensure program rigor, resolve potential gaps, drive cross-cutting integration, ensure data is protected appropriately, and ensure capabilities are met. Defines and documents repeatable processes and procedures for transitioning new technologies and integrating new applications into the current infrastructure. Collaborates with functional and technical users, creates use cases for individual projects at the necessary multiple security levels. Identifies, troubleshoots, researches, and resolves routine issues on varied systems, platforms, and applications to ensure system security, confidentiality compatibility, and functionality according to policies, procedures, and regulations.
CERTIFICATE LICENSE:
Oracle Cloud Fusion Certification(s) preferred
KNOWLEDGE, SKILLS, and ABILITIES:
Can demonstrate knowledge of standard computer and network operating systems, protocols, and software with advanced proficiency in using standard and ad hoc applications; knowledge of, or ability to quickly learn, instructional technology requirements; ability to determine priorities, allocate resources, manage projects, measure and analyze results; and ability to communicate effectively, both orally and in writing. Ability to perform and/or monitor technology upgrades and maintenance; implement and monitor the applications; respond to issues in a timely manner; prevent client impacts, and performance degradation. Ability to leverage software development and industry standard solutions to automate tasks required. Understands the relationships between components within the solution as well as with non-solution components. Knowledgeable and experienced in using and applying API, SOAP, WSDL, JSON and XML based solutions preferred. Understands Oracle cloud fusion tools (i.e. - OTBI, Power BI, ODBC) preferred. Supporting Services Professional Growth System-Employees must demonstrate the following Core Competencies: commitment to students, knowledge of job, professionalism, interpersonal and communication and organizational skills, and problem-solving competencies. Knowledge of and the ability to meet the seven core competencies of the Supporting Services Professional Growth System (SSPGS).
EDUCATION, TRAINING, and EXPERIENCE:
Bachelor's degree required. College course work in computer related fields. Three to five years of progressively more responsible experience in user support and technology administration. Other combinations of applicable education, training, and experience equivalent to a bachelor's degree, which provides the knowledge, skills, and abilities necessary to perform effectively in the position, may be considered. Experience in working with enterprise legacy systems and cloud platforms. Experience with managing a mixture of legacy code and modern technology. Experience in working with remote contracting teams. Experience in creating workflow diagrams and gathering business requirements. Experience writing and maintaining scripts for infrastructure automation. Proficient in Java, SQL/PL, Node.js, PHP, Python, Ruby, Go, or .NET. preferred. Unix and Linux experience preferred.