**Overview** **Scope of Responsibilities** : Work under general supervision. Relies on experience and judgment to plan and accomplish assigned tasks and goals **Job Summary:** Provide support to all divisions of the Kph organization through the configuration and support of employee facing hardware and software technologies. ***This is not a remote position and will be based out of our Syracuse or Gouverneur, NY Office*** **Responsibilities** **Primary Job Duties:** + Provide timely support of issues and questions utilizing the company’s ticketing system. + Procure, provision, configure, upgrade, repair, and maintain end user technology including: + PCs, laptops, tablets and peripherals + Point of sale hardware + Wireless handhelds and printers + Cellular devices including phones and hotspots + Maintain equipment depot to ensure requests are handled in a reasonable timeframe. + Configure and support a variety of applications in use throughout the organization. + Configure and support vpn, soft phone, and other tele-workforce technologies. + Ensure IT policies and procedures are followed and enforced for: + Asset tracking + Device encryption + Anti-malware protection + Multi-factor authentication + Patching of operating systems and applications + Other operational and security related processes + Analyze systems data to help ensure system conformance to standards. + Document standard operating procedures and system configuration standards to drive consistency. + Utilize scripting to efficiently deploy changes across multiple systems and platforms. + Provide off hours on-call assistance for urgent service affecting issues. + Responsible for completing all mandatory and regulatory training programs. + Perform other duties as assigned **Qualifications** **Educational Requirements:** + Minimum: AS Degree or higher in a technology related field. **Experience** + 2 Years experience servicing PCs and other technology listed above. **Special Conditions of Employment** + Drug Test + Initial and continuous exclusion and sanction/disciplinary monitoring + Valid driver’s license. Compensation $23.00 - $25.00 an hour The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education. KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements. Connect With Us! (https://kphcareers-kphhealthcareservices.icims.com/jobs/13797/it-systems-specialist/job?mode=apply&apply=yes&in\_iframe=1&hashed=-336031866) **Job Locations** _US-NY-East Syracuse | US-NY-Gouverneur_ **Posted Date** _13 hours ago_ _(2/13/2025 8:08 AM)_ **_Requisition ID_** _2025-13797_ **_\# of Openings_** _3_ **_Category_** _Information Technology_ **_Location : Location_** _US-NY-East Syracuse_