**What’s Under the Hood** DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership. The DriveTime Family of Brands spans across DriveTime, Bridgecrest and SilverRock. You can find us at the intersection of technology and innovation as we use our proprietary tools and over two decades of industry knowledge to redefine the process of purchasing, financing, and protecting your vehicle. **That’s Nice, But What’s the Job?** As an IT Systems Specialist I, you will be a part of our IT Systems Specialist team, providing administration, and escalated application support for internally developed and 3rd party applications that DriveTime and its subsidiaries use. This involves coordinating efforts between vendors and/or internal development teams to resolve production issues and increase the general efficiency and reliability of our applications. + **Administration** : Manage the Electronic File Transfer Program using GlobalScape EFT, DMZ gateway, Business Activity Monitoring, and Web Portal tools. + **Troubleshooting & Tuning** : Handle runtime troubleshooting, performance tuning, and certificate management. + **Patching Activities** : Perform pre- and post-patching activities and validation, including daylight savings adjustments. + **System Assessment** : Assess, review, and remove unwanted users, flows, and event rules. + **Coordination** : Work with customer network and platform teams for weekly and monthly server patching. + **Governance** : Drive governance around certificate management for the EFT setup. + **Security** : Ensure secure file transfers using protocols like HTTPS, FTPS, SFTP, and AS2. + **Scripting** : Create PowerShell scripts for file transfers and utilities. + **Problem Resolution** : Resolve technical issues within defined SLAs, working with internal teams and external vendors. + **Service Requests** : Log service requests with vendors and coordinate diagnostics and testing. + **Process Improvement** : Identify and implement system process improvements using best practices, automation, and technology upgrades. + **Documentation** : Contribute to support design specifications and support supplement documents. + **Reporting** : Provide ad-hoc reporting as required. + **Compliance** : Adhere to customer solution delivery framework, incident management, and change management procedures. + **Service Delivery** : Lead or assist with day-to-day service delivery issues and processes. + **Project Collaboration** : Work with project teams to understand and document operations procedures **Qualifications:** **Education & Experience:** + Bachelor’s degree in Information Technology, Computer Science, or a related field preferred; or a combination of equivalent work experience & professional certifications considered. + Minimum of 2 years of experience as a Globalscape administrator or in a technical role supporting document management; preferably within a financial or automotive vertical. **Skills:** + PowerShell or other scripting experience like Batch or JS + MongoDB Experience + Familiarity with IT infrastructure components, including computer networking principles and device management platforms. + Proficiency in Microsoft Office 365 applications, including Teams, Outlook, Word, and Excel. + Knowledge and experience with Azure Active Directory. **Qualifications:** + Document Control Administrator- Fortra Globalscape EFT preferred + Document Repository Management - Square9 GlobalSearch and GlobalCapture preferred **Key Competencies** : + Good communicator and collaborator with the ability to explain technical concepts to non-technical users. + Strong organizational skills and attention to detail. + Excellent interpersonal skills. + Resourceful with a knack for problem-solving. + Ability to work independently and collaboratively in a fast-paced environment. + Team Player with a can-do attitude **Work Location:** + Remote **Work Shift:** + Monday – Friday + Occasional Sunday work for upgrades/maintenance + Participates in on-call rotation \#Dice **So What About the Perks? Perks matter** + **Medical, dental, and vision, oh my!** DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage. + **But Wait, There’s More.** 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few. + **Growth Opportunities.** You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year. + **Tuition Reimbursement.** We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is. + **Wellness Program.** Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities! + **Gratitude is Green.** We offer competitive pay across the organization, because, well… money matters! + **In-House Gym.** We want our employees to be the best versions of themselves. So come early, take a break in your day or finish strong with a workout! + **Give Us a Reason (or not), and We’ll Celebrate.** Regardless of whether there is a holiday or not, we are finding ways to kick back and enjoy each other’s company outside of day-to-day work. + **Smart-Casual Dress.** Come dressed in jeans (you’ll fit right in with the rest of us). + **Paid Time Off.** Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn! **Anything Else? Absolutely.** DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we’ll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don’t forget Phoenix Business Journal Healthiest Employers (okay, we’ll stop there)! Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer. And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!