*This position is open until filled, with the first review of applicants on February 18, 2025. * The Montana State Auditor’s Office, Commissioner of Securities and Insurance (CSI) is recruiting for an IT Systems Support Specialist to join our team! *About the CSI:* TheCSI is entrusted with protecting all Montanans from bad actors by regulating two of the state’s largest industries—securities and insurance. We strive to foster a thriving Montana industry marketplace through education, common-sense regulation, and equitable enforcement of the law with swift accountability for fraudsters and justice for their victims. *About the Job* The IT Systems Support Specialist is one of two IT positions at the CSI and works under the direction of the CSI IT Manager and provides both in-person and remote IT support for approximately 70 people. Both positions are in-office and overlap and back each other up. Occasional remote work is allowed. CSI IT also partners/contracts with the State Information Technology Services Division (SITSD) and an outside vendor to augment some IT services to the agency on an as-needed basis. The IT Systems Support Specialist is primarily responsible for Desktop, Phone, Mobile Device, Server Support, Service Desk and User Management and Security functions. The IT Systems Support Specialist also performs some systems analysis and improvement functions and will have opportunities to learn, practice and refine other skills such as strategic planning, project management, deeper business and systems analysis, leadership and more. The CSI IT Systems Support Specialist is a permanent full-time (40 hours per week) position with normal work hours being Monday through Friday 8AM-5PM. Occasional travel (<10%) and work outside normal business hours is required and the position is FLSA Non-Exempt. Nearly all CSI staff works from the main office located at 840 Helena Avenue near downtown Helena, with some staff occasionally working remotely throughout the state and across the country in the course of their work. CSI staff perform a variety of functions, including consumer assistance and customer service, licensing and registration, insurance forms review, actuarial analysis and review, insurance market conduct analysis and review, insurance company and broker firm examinations, civil and criminal investigations and prosecutions, and other functions typically associated with a government agency such as budgeting, contracting and purchasing, HR and accounting. The CSI has developed a reputation as one of the best run agencies in State government, and the CSI IT team is considered a key partner to the operations of the CSI. The successful candidate will have the opportunity to continue that excellence and take this agency, and their career, to the next level. *CSI’s Vision:* ** **An accountable, responsive agency serving and safeguarding Montana consumers by regulating the insurance and securities industries, investigating fraud, and prosecuting criminals. *CSI’s Mission:* · Inform consumers and industry through education and outreach. · Provide responsive and meaningful customer service. · Investigate complaints and prosecute fraud. · Support Montana by promoting industry innovation and removing unnecessary regulatory roadblocks and red tape. · Manage State Trust Lands for the ongoing benefit of public education and Montana industry and recreation that depends on responsible use of State land. *About You:* The ideal candidate for this position will possess a deep commitment to helping others with empathy and without judgment, always prioritizing the well-being of those they serve. They will place a high value on continuous personal and professional development, demonstrating a strong capacity for independence while holding themselves and others accountable. The successful candidate will be motivated by a sense of duty to contribute to a collaborative and diverse team, always striving to make the right decisions and act with integrity. They will thrive in an environment that challenges them with complex issues, while also being given the support and resources needed to grow and excel in a wide range of technologies and processes. Furthermore, this individual will be naturally curious and passionate about the mission of the agency. They will be proactive in seeking out innovative ways to improve processes, ensuring that customers are equipped with the best tools, technology, and service available. Their drive to make a positive impact will be matched by their dedication to learning and refining their skills, always seeking opportunities for improvement both personally and within the agency. CSI IT is transitioning to fully implementing and utilizing SITSD/Enterprise tools and procedures for IT system support functions. This position will play a key role in forming and optimizing how these functions are performed, with the goal of CSI being a model agency in Montana when it comes to how agency and enterprise IT teams work together and are aligned in delivering support and services. This position will work closely with SITSD teams and participate and pair with SITSD staff on technical projects, training, development and deployment of support tools and processes. MajorDutiesand Responsibilities: Desktop, Phone, Mobile Device and Server Management and Support · Utilize Tanium and VMWare to deploy, maintain, and patch the CSI PC and server environments, including installing and upgrading operating systems and “standard” applications. · Utilize MDM to deploy, maintain and patch mobile devices (tablets, mifis and phones) and manage the associated voice and data plans for optimal use and cost. · Produce an annual PC replacement plan and assist with producing the overall CSI IT budget. · Maintain a hardware asset management (HAM)/inventory and perform these functions in alignment with SITSD best practices and processes. Maintain inventories for laptops, desktops, mobile devices, printers/scanners and MFCs, televisions, projectors, conference room phones, portable storage devices and loaner equipment. · Track, manage and dispose of surplus equipment. · Maintain a software asset management (SAM)/inventory and perform these functions in alignment with SITSD best practices and processes. Add and remove licenses to ensure optimal costs, prepare renewals, and manage allocations. · Facilitate and manage the use of the State telephones, ring groups, and call centers and maintain CSI State telephone inventory, including FAX and analog line devices. · Ensure device placement and cabling are clean, bundled, and professional looking and facilitates ergonomics and safety. Service Desk · Utilize ServiceNow to track and manage assistance requests. · Provide assistance and help to end users with applications, typically with intermediate to advanced functions associated with Word, Excel and Adobe Acrobat. · Manage resource mailboxes and distribution lists. · Respond to and assist users with basic to advanced technology problems, questions, concerns, and function · Manage print ques and help with printers (resolve jams, assist with toner replacements, configuration, and setup). User Management and Security · Perform password resets and changes · Perform all technology duties associated with provisioning new users and terminating outgoing employees, including adding and removing from Active Directory and provisioning/deprovisioning in other CSI systems and vendor resources. · Manage Group Policy settings for workstation and user configurations. · Manage RSA tokens · Perform as the backup SABHRS Security Manager. · Manage file share security requests and structure. · Manage CSI Active Directory (AD) object creation and maintenance, including memberships for users, service accounts, distribution lists, security groups and resource boxes. · Serve as the System Admin for user account management for the department’s systems, including Keeper, Adobe, Docusign, Grammarly, Perplexity, Kaseware, NAIC systems, Clio. · Mitigate and respond to User, PC and Server vulnerabilities. · Manage and respond to Sentinel One alerts. Research, Professional Development, Systems analysis and Improvement · Collect and analyze user requirements to make recommendations about IT enhancements and provide IT solutions to business processes. · Research emerging technologies. · Learn CSI business processes · Attend meetings and trainings and collaborate with colleagues. MinimumEducation and ExperienceQualifications: The IT Systems Support Specialist must have completed an associate degree in information technology or a related field or three years of experience supporting network or computer systems technologies. Other combinations of education, certification, or experience may be substituted. MinimumKnowledge Skills and AbilitiesQualifications: TheIT Systems Support Specialist musthaveknowledgeofmanaged workstation environments and be familiar with Active Directory, Microsoft Windows, and State of Montana standard technologies described above or similar. S/he must be able to work with a team, exhibitanalytical thinking and commitment to the profession, be reliable and dependable, be accurate and pay attention to detail, work effectively with confidential information, establish and maintain effective working relationships, and show strong independent judgment. *How to apply?* *Special Instructions:* If you feel you have the qualifications for this position and have an interest in providing meaningful and responsive customer service to the public and agency staff, while protecting Montana consumers, please submit *_all_* the following with your application materials: 1. *Cover letter**:* Please see additional details below on what to include in your cover letter. 2. *Resume* 3. *Minimum of Three Professional References* **Cover Letter: In your cover letter: * * *Describe how your work experience and any educational background you have relate to the requirements of this position.* *_Important Tip_:* When uploading and submitting your application materials, please make sure to mark your attachments as "relevant" or we will be unable to view your documents. Please Note: In order to be considered, all application materials (see items 1-4 above), must be submitted by no later than the closing date/time on this posting. CSI will invite a limited number of applicants to a minimum of one structured interview. Selectees are subject to successful reference, background, and fingerprint check. **Title:** *IT Systems Support 2* **Location:** *Helena* **Requisition ID:** *25140239*