Work Shift:

Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advance technology. Capital Health is a five-time Magnet-Recognized health system for nursing excellence and is comprised of 2 hospitals. Capital Health Medical Group is made up of more than 250 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.

Position Overview:

THIS IS NOT A REMOTE POSITION!!

Leads complex information systems projects following the life cycle in collaboration with IT Support Managers and IT Directors in order to support strategic vision/goals. Assist in the development of newly hired individuals to the department and offers assistance/development as needed. Provides Implementation support that includes workflow analysis, issue documentation, resolution, policy development Effectively communicates project and team status to internal and external audiences and follows governance and change control processes.

MINIMUM REQUIREMENTS

Education:Associate's degree. Bachelor's degree in information system management or informatics preferred.

Experience:Clinical experience or work experience with implementation of EHR.

Other Credentials:

Knowledge and Skills:Strong verbal and written communication skills.

Special Training:Microsoft Office skills. Teams and Zoom meeting experience. Abiltiy to run virtual and in-person meetings. Project Management experience or training preferred.

Mental, Behavioral and Emotional Abilities:Must be able to deal with stress effectively at work and as part of the team. Ability to effectively manage multiple projects and demands simultaneously and respond quickly in a fastp-paced environment.

Usual Work Day:Exempt Hours  

REPORTING RELATIONSHIPS

Does this position formally supervise employees? Yes

If set to YES, then this position has the authority (delegated) to hire, terminate, discipline, promote or effectively recommend such to manager.

ESSENTIAL FUNCTIONS

Troubleshoots with end users and coordinates information systems activities with other members of management team to ensure needs are met with no interruption to end users' departments and core processes.

Teaches, advocates, and mentors staff on how to apply information systems standards, tools, and methodologies while delivering high quality, business-focused customer service. Manages documentation of the current information systems environment and ensures that departmental policies and procedures are maintained.

Reinforces the importance of project and prioritization requests with operations, executives, and end users providing consistent communication for timely risk escalation and mitigation planning.

Develops staff training programs to ensure cross training in critical areas. Interviews, selects, and evaluates staff. Disciplines and terminates employees as necessary. Demonstrates learning through the ability and willingness to learn new software and systems.

Maintains regular communication with the team, vendors, and operational stakeholders to meet the organization's business needs regarding the project deliverables and timeline.

Motivates and shows appreciation for the team and reinforces the importance of excellent customer service culture. Conducts applicant interviews and participates in the employee selection process.

Reviews the status of projects and issues on an ongoing basis with leadership. Holds weekly communications with team members to discuss the status of deliverables, shared issues, end-user concerns, and upcoming milestones. Ensures timely project and data tracking with input of weekly time tracking.

Establishes change control processes and procedures. Thoroughly reviews each new release and communicate needed changes to end users.

Initiates escalation procedures when required. Performs other related duties assigned by supervisor. Performs other duties necessary for the welfare of patients or the efficient operations of the institution in emergent situations.

Demonstrates critical thinking through the willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible. Is dependable through the willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner.

Demonstrates initiative through the willingness to recognize assignments or tasks that need to be completed and seeks out additional assignments or tasks. Helps others as required.

Demonstrates commendable interpersonal skills through the ability to communicate information clearly and concisely with project leadership and subject matter experts.

Applies listening skills to ensure that the intended message has been accurately received. Holds responses until colleagues are finished making points, and repeating information to ensure accuracy.

Demonstrates resilience through persevering in demanding situations, overcoming obstacles, and reaching elevated levels of performance when faced with stressful situations.

Maintains vendor relationships and support service relationships and communicates status, risk, and issues. Performs as a liaison with IT, patient and business services and establishes strong relationships with managers and team members.

Participates in vendor demos, site visits, and reference calls to determine general feasibility, cost, and alternative solutions for upcoming technology upgrades, modules, or new innovations.

Collaborates with managers, directors, and senior leadership when required for necessary projects for a successful implementation using multiple communication methods.

Collaborates with dedicated vendor project manger to ensure scope of project is met on time and within budget.

Performs other duties as assigned.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Frequent physical demands include: Sitting , Standing , Walking , Twisting , Bending , Reaching forward , Reaching overhead

Occasional physical demands include:

Continuous physical demands include:

Lifting Floor to Waist 10 lbs. Lifting Waist Level and Above 15 lbs.

Sensory Requirements include: Accurate Near Vision, Accurate Far Vision, Accurate Color Discrimination, Accurate Depth Perception, Accurate Hearing

Anticipated Occupational Exposure Risks Include the following: Dust/Particulate Matter

Offers are contingent upon successful completion of our onboarding process and pre-employment physical.  Capital Health will require all applicants (including contractors, travelers and consultants) to have an annual flu vaccine prior to start date, with the exception of individuals with medical and religious exemptions.

"Company will never ask candidates for social security numbers or date of birth during application phase. If you are asked for this information online, you may be a target for identity theft."