REQ#: RQ191577Public Trust: None Requisition Type: Regular Your Impact

Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.

Job Description

Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Customer Service Support Specialist, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Customer Service Support Specialist joining our team.

This is a Night Shift position: 6:30pm-6:30am.The schedule is a Panama (Swing) schedule.

REQUIRED SKILLS AND DEMONSTRATED EXPERIENCE:

Demonstrated experience as a technical help desk position supporting various versions of the Windows platform, internet browsers, and sponsor developed applications used in a high paced business environmentDemonstrated experience of multiple desktop programs, configuration and debugging techniques, such as Check_MK, Splunk dashboards, ServiceNow, SharePoint, Active Directory and sponsor developed applicationsDemonstrated experience managing multiple priorities, eliciting information from customer, and gathering and maintaining information related to incidentsDemonstrated experience tailoring technical response to all levels of technical experienceDemonstrated experience maintaining granular level documentation and preparing for various levels of technical ability and managementDemonstrated experience with TCP/IP and general networking issuesDemonstrated experience providing superior customer service and supportDemonstrated experience resolving issues efficiently and contributing to the improvement of the infrastructureDemonstrated experience troubleshooting technical issues and applying critical thought to problemsDemonstrated experience technical writing, maintaining SOPs, and communicating to a diverse population.

HIGHLY DESIRED SKILLS AND DEMONSTRATED EXPERIENCE:

Demonstrated experience developing in ServiceNowDemonstrated experience with IBM Tivoli Service Request Manager or JiraDemonstrated experience creating and analyzing data metricsDemonstrated experience with TableauDemonstrated experience with data mining toolsDemonstrated experience with Amazon Web Services or Cloud administrationDemonstrated experience with interpersonal and organization skills and working both independently and in a team environmentDemonstrated experience negotiating issues, sound judgment, and decision-makingAssociate Degree or Bachelor's degree in Computer Science, System Engineering, Information Management or related fieldCertification: SharePoint Administrator

WHAT YOU’LL NEED TO SUCCEED:

Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.Required Experience: 10+ years of relatedSecurity Clearance Level: TS/SCI with PolygraphLocation: Chantilly, VA - On Customer SiteHours: 6:30pm-6:30am (Panama Schedule)U.S. Citizenship Required

GDIT IS YOUR PLACE:

401K with company matchComprehensive health and wellness packagesInternal mobility team dedicated to helping you own your careerProfessional growth opportunities including paid education and certificationsCutting-edge technology you can learn fromRest and recharge with paid vacation and holidays

#OpportunityOwned
#GDITCareers
#WeAreGDIT
#JET