Purpose

The IT Technical Analyst provides desk side and phone support to Neighborcare Health’s staff and volunteers, which includes installing, maintaining, and troubleshooting hardware and software for all Neighborcare Health’s clinic sites, including medical, dental and school-based health center users.

Be part of a close-knit, collaborative, diverse and engaged IT team that supports the noble mission of Neighborcare Health.  We are looking for an IT technical analyst that enjoys learning new skills, working as part of a small team, and implementing new technology in a friendly, informal but hard-working environment.  We have new and enthusiastic leadership and a roadmap of new projects that you will be helping us learn and implement over the next two years.  Come be a part of our team and be proud of how you will be supporting equal access to healthcare for your fellow community members, regardless of income, citizenship status, or ability to pay.

In this position you will:

Respond to IT incidents and requests according to priority.  Track service requests through our incident management system, closing and notating tickets upon completion.  Troubleshoot and resolve hardware, software, and network issues to support end-users either through remote means or on-site at the users' locations. Provide tier 1 application support and account provisioning for Epic electronic health record, practice management, electronic dental record, and ancillary delivery systems (Citrix and VPN) to end users; escalate to clinical support specialists as appropriate. Troubleshoot and provide technical support to ensure that all thin client terminals, PCs, printers, networking hardware, computer cabling, and peripheral equipment are fully functional.  Arrange for and perform repair and on-site maintenance as needed, including configuration of new equipment or re-configuration of existing equipment. Coordinate and install software and hardware for clinics.  Equipment may also include printers, telecom equipment, and similar devices.  Configure advanced system settings and application software at multiple workstations. Conduct one-on-one training with individual users or groups (e.g. Office 365, MS Windows, printing, other specialized software). Update and maintain technical documentation.  Understand and follow HIPAA and security requirements. Create network user accounts, user profiles, directory structures, rights and security for accounts, and other login credentials as appropriate.

Required qualifications for this position include:

Associates degree in computer science, engineering, or related field 2-years of experience providing end-user support. Valid WA State Driver’s license and own transportation

Preferred qualifications for this position include:

Bachelor’s degree A+ Certification Prior healthcare experience EPIC support experience

Our Mission
The mission of Neighborcare Health is to provide comprehensive health care to families and individuals who have difficulty accessing care; respond with sensitivity to the needs of our culturally diverse patients; and advocate and work with others to improve the overall health status of the communities we serve.

About our Service Commitments
Our service commitments were created by staff members, leaders, board members and patients.  We use these as a guide and expectation for how we treat our patients and each other.  You may learn more about our service commitments here, https://neighborcare.org/about-us/service-commitments/

Serving patients Serving each other A warm welcome Caring Respect Working together Trusting Relationship

About us
For 50 years, Neighborcare Health has been caring for our neighbors with essential medical and dental care, counseling, outreach, health education and more in Seattle,  and Vashon.  Our purpose is to improve health by engaging, educating, and empowering people in the communities we serve.  We are looking to hire the best talent to support our culturally diverse workplace and community. 

Compensation   

The wage range for this position is a Minimum $24.00/hour up to $32.53/hour Maximum.  Compensation will be determined based on years of relevant experience.  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, years of experience, location, qualifications, work schedule and other job-related reasons.

Union:  No

Full job description will be provided during the selection process.

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