KDG Construction Consulting is seeking an IT Technical Support II to join our growing team. The IT Technical Support role will focus on troubleshooting, coordinating, and resolving systems or hardware-related incidents by establishing effective procedures. The ideal candidate will report and address production outages promptly, ensuring swift communication and resolution. Additionally, they will manage staff onboarding and offboarding processes and provide helpdesk support across various IT functions. Responsibilities and Duties: + Answer incoming customer emails to the Help Desk. + Follow established procedures to diagnose and troubleshoot system issues. + Analyze, determine, and document reported production outages/incidents. + Determine severity, impact, and nature of incidents. Escalate as needed. + Communicate clearly with other team members. + Submit tickets for new service or applications requests in Freshdesk and IT Service-Now and other related tracking applications. + Complete onboarding or offboarding functions for staff being mobilized or demobilized. + Perform hardware and software installations. + Oversee deployments and relocations of staff at various locations throughout the airport footprint. + Provide IT support at Division-wide sponsored events. + Provide on-the-job training to new department staff members. + Provide computer orientation to new staff.   Hardware: + PC Hardware Troubleshooting + Capable of diagnosing and resolving hardware component failures including motherboards, power supplies, memory and storage devices. Proficient in handling upgrades, replacements, and configurations. + Network Infrastructure Troubleshooting: + Capable of identifying and resolving common LAN/WAN issues such as cabling faults, switch/router configuration errors, and IP conflict resolution. Adept in managing network performance and connectivity troubleshooting, including wireless networks and VPN issues. Installation, Configuration, and Maintenance: + Windows Operating Systems + Proficient in installing, configuring, and administration of Windows operating systems (Windows 10, 11). Experienced in applying security patches, system updates, and driver updates. + Microsoft Office 365 Suite + Proficient in deploying, troubleshooting, and providing user support for both standalone Microsoft Office and Microsoft 365 versions. Highly experienced with core productivity tools such as Word, Excel, PowerPoint, and Outlook, as well as collaboration and integration solutions like OneDrive and Teams Required Qualifications: + Bachelor's degree in computer science or related field preferred or equivalent job experience of 10+ yrs. + Must be able to lift at least 40lbs. + Ability to organize short and long-term tasks and communicate status of tasks with clients and management. + Effective oral and written communication skill, with an ability to communicate complex issues to a non-technical audience. + Ability to work with others. + Self-starter with results driven focus. + Capability to assume additional responsibilities. + Demonstrated experience managing data coordination and conversion projects. Anticipated Salary Range : $90,000.00 - $100,000.00 per year About KDG: KDG Construction Consulting is a leading provider of program, project, and construction management services. The firm serves clients in a broad range of markets throughout Southern California, including aviation, transportation, and infrastructure. KDG provides a full spectrum of management and technical services spanning the entire lifecycle of a construction project. Employment with KDG: KDG is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, coidentity, national sexual orientation, gender identity, national origin, veteran or disability status.   Powered by JazzHR