**Description** Experience: Must have a minimum of 4 years of experience providing desk side and/or service desk IT support, specializing in troubleshooting end-user issues with hardware and software. Must have a broad base of knowledge and be fluent in multiple IT disciplines such as computing, computer workstations, computer hardware and software, productivity tools, applications and networking. CompTIA A+ certification may be substituted for 1 year experience. Duties: Responsible for providing desk side and/or call center support to end users for complex issues. Escalation point for IT Support Tech level 3. Researches end-user issues and develops a plan for remediation. Performs research and resolution support independently. Creates, updates and closes, incident and service requests with the IT service management system. Adheres to IT Processes and SOPs. Qualifications - External + AA Degree and 4+ years experience or 6+ years of experience in lieu of a degree. + Ability to pass a Public Trust Background Investigation. **Qualifications** Qualifications - External + AA Degree and 4+ years experience or 6+ years of experience in lieu of a degree. + Ability to pass a Public Trust Background Investigation. Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors. SAIC accepts applications on an ongoing basis and there is no deadline. Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site. REQNUMBER: 2415838 SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability