Job Title: IT Technician
Location: Indianapolis, IN
Type: Contract 6 months+
Shift: 7:30 am - 4:30 pm
Pay: $25.25/hour

The job description is for an IT Support Technician who will act as the "face of IT," helping personnel with computer issues and ensuring a seamless digital experience. The role involves providing onsite support, rotating between three local sites, and handling tasks such as hardware setup, configuration, troubleshooting, and ensuring security compliance. The technician will focus on identifying and fixing hardware issues proactively, managing devices to meet security standards, and assisting with new hire onboarding and IT initiatives.

Key Requirements:

High School Diploma/GED. Certifications: CompTIA A+, Apple Certified Support Professional, and Microsoft 365 Fundamentals. Experience in help desk support and customer service. Strong technical and communication skills. Expertise in troubleshooting Windows, Mac, and iOS systems.

Responsibilities:

Provide support for hardware, operating systems, enterprise applications, and user adoption of new IT services. Troubleshoot technical issues and ensure the security of devices through updates and patches. Collaborate with teams to resolve issues and provide clear communication to non-technical users.

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.