Do you have an interest in Information Technology? Love problem solving and providing technical support? Join ROC as a IT Technician 1! This position will remain posted until filled. You would be the first line of support to all employees when IT issues arise, whether that be via phone, email, chat, or desk-side. You are the go to for urgent IT support, building rapport and relationships with various members of the ROC team. On any given day, you might set up a new desktop, or manage the off boarding of a user's account. You will be vital to the success of our clinic and the functionality of our technology that we use every day. ROC is expanding with two more operating suites opening the beginning of 2025 as we welcome seven new surgeons to our team. Join our team to be part of the growth and excitement! What would you do as a IT Technician 1? The IT Technician 1 is responsible for providing first-line functional and technical support to end-users through various channels, including phone, email, chat, and desk-side. You can expect to regularly: + Serve as first point of contact for IT calls regarding login or other urgent support; + Provide first-line end user desktop support for all end users; + Install, configure, and maintain workstations and peripheral devices, and maintain cable management; + Manage and maintain new user account set ups, permissions, and access rights including off boarding user accounts; + Document and maintain accurate records of technical issues, solutions, and system configurations; + Troubleshoot and resolve hardware and software issues related to virtual desktops, Zero and Thin clients, physical desktops, laptops, printers, mobile devices, and other IT equipment; + Triage to other IT staff for assistance to resolve complex technical issues; + Provide effective communication to all end users, providing clear and concise communication in both verbal and written form; + Assist in the development and improvement of IT policies, procedures, and documentation. Requirements + Certifications/Education + High school diploma/GED; + Knowledge of + Basic knowledge of computers, networking, phones, and Windows; + Experience + 1 year of experience in an office setting OR has completed technology-related education OR has completed or are currently enrolled in an entry level technical certification program. Preferred Qualifications - How can you set yourself apart from other applicants? + Experience + Working in a customer service and/or call center role; + Providing technical support in a Help Desk setting; + CompTIA A+ Certification or equivalent. Travel: May require travel to and from other clinic locations based on manager discretion. Benefits Check out our home page by clicking on “View all jobs” to explore the many benefits ROC provides to employees, from medical insurance to paid time off and beyond! This position is eligible for full time benefits and would work a 40-hour per week schedule in our main clinic in downtown Reno.