IT Technician
Rosewood Hotels and Resorts
Job Description Job Summary – The Information Technology Assistant is responsible for maintaining the hardware and software of Rosewood Hotels and Resorts the property’s computing and communication environment. This role will work closely with the Information Technology Manager or Director of Information Systems Controller to evaluate equipment, search for alternatives and recommend improvements. Will carry out central administrative activities in accordance to with standard operating procedures as issued set forth by the Information Technology Manager or Director of Information Systems Controller.
Essential Duties and Responsibilities - (Key Activities) • Ensures that all policies and procedures in the operation are followed in accordance to the set procedures. • Assists all property departments in all computing matters. • Plans and sets targets for problem resolutions. • Maintains best practices for the policies and procedures for each user group. • Coordinates technical guidance to users in accordance with the needs of the business process. • Assists in the development of business process modifications and updates including the design and implementation. • Searches for areas of improvement in existing systems and procedures with new software and hardware. • Prepares and/or helps in the preparation of user operational manuals including check lists and procedures to be followed by the users. • Controls, reviews and evaluates continuously existing configuration. • Administers and maintains the use of all cell phones and LAN phones throughout the organization. • Attends training courses to consistently update/maintain his/her technical competency for the systems used in the business as deemed necessary by the Information Technology Manager or Director of Information Systems. • Keeps his/her work environment clean and proper at any all times. • Ensures confidentiality in all matters related to his/her activity. • Carries out other duties that may from time to time be delegated to him/her by the Information Technology Manager, Corporate Director of Information Systems or Executive Members. • Maintains complete knowledge of and complies with all departmental policies, service procedures and standards. • Ensures that standards are maintained at a superior level daily. • Coordinate with Vendors for Support Issues with knowledge of Escalation Structure. • All other duties as required.
This list of essential functions is not exhaustive and may be supplemented as necessary.
Other Standards Responsibilities – QUALIFICATIONS: Experience: • Minimum one year experience in a similar role. Hospitality experience is preferred.
Education: • Computer technology degree preferred.
General Skills: • Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
Technical Skills: • Administrative level knowledge regarding of all Microsoft Windows Desktop & Server environments. • Administrative level knowledge regarding of all standard domain controller roles, rolls and protocols such as DHCP, DNS, WINS, file and print sharing. • Administrative level knowledge of all standard networking protocols such as TCP/IP, NETBUI, • Switch Management Knowledge i.e Vlans, Trunks, Switch Configuration • Power user level knowledge of the following Microsoft Office software: Excel, Word, PowerPoint, Outlook, Visio, Access. • Knowledge of the management of communication systems such as Smartphone devices and instant messaging technology. • Knowledge of the proper implementation of network security systems such as hardware and software firewalls, antivirus software, antispyware software, Windows Update Server and e-mail SPAM filtering technology. • Knowledge of all Active Directory functionality. • Knowledge of the maintenance of SQL Server databases. • Experience with the effective use of remote management software such as Logmein, Remote Desktop, etc. • Experience with the use of Data Backup and Recovery software and tools such as DATTO backup systems with OnSite Backup Server and Offsite Backups • Experience with the use of Microsoft 365 Email & Suite. • Knowledge of cabling specifications and computer hardware repair. Language: • Required to speak, read and write English, with fluency in other languages preferred.
Physical Requirements: • Must be able to exert physical effort in transporting 25 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
Licenses & Certifications: • None required. Technical certifications preferred.
Essential Duties and Responsibilities - (Key Activities) • Ensures that all policies and procedures in the operation are followed in accordance to the set procedures. • Assists all property departments in all computing matters. • Plans and sets targets for problem resolutions. • Maintains best practices for the policies and procedures for each user group. • Coordinates technical guidance to users in accordance with the needs of the business process. • Assists in the development of business process modifications and updates including the design and implementation. • Searches for areas of improvement in existing systems and procedures with new software and hardware. • Prepares and/or helps in the preparation of user operational manuals including check lists and procedures to be followed by the users. • Controls, reviews and evaluates continuously existing configuration. • Administers and maintains the use of all cell phones and LAN phones throughout the organization. • Attends training courses to consistently update/maintain his/her technical competency for the systems used in the business as deemed necessary by the Information Technology Manager or Director of Information Systems. • Keeps his/her work environment clean and proper at any all times. • Ensures confidentiality in all matters related to his/her activity. • Carries out other duties that may from time to time be delegated to him/her by the Information Technology Manager, Corporate Director of Information Systems or Executive Members. • Maintains complete knowledge of and complies with all departmental policies, service procedures and standards. • Ensures that standards are maintained at a superior level daily. • Coordinate with Vendors for Support Issues with knowledge of Escalation Structure. • All other duties as required.
This list of essential functions is not exhaustive and may be supplemented as necessary.
Other Standards Responsibilities – QUALIFICATIONS: Experience: • Minimum one year experience in a similar role. Hospitality experience is preferred.
Education: • Computer technology degree preferred.
General Skills: • Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
Technical Skills: • Administrative level knowledge regarding of all Microsoft Windows Desktop & Server environments. • Administrative level knowledge regarding of all standard domain controller roles, rolls and protocols such as DHCP, DNS, WINS, file and print sharing. • Administrative level knowledge of all standard networking protocols such as TCP/IP, NETBUI, • Switch Management Knowledge i.e Vlans, Trunks, Switch Configuration • Power user level knowledge of the following Microsoft Office software: Excel, Word, PowerPoint, Outlook, Visio, Access. • Knowledge of the management of communication systems such as Smartphone devices and instant messaging technology. • Knowledge of the proper implementation of network security systems such as hardware and software firewalls, antivirus software, antispyware software, Windows Update Server and e-mail SPAM filtering technology. • Knowledge of all Active Directory functionality. • Knowledge of the maintenance of SQL Server databases. • Experience with the effective use of remote management software such as Logmein, Remote Desktop, etc. • Experience with the use of Data Backup and Recovery software and tools such as DATTO backup systems with OnSite Backup Server and Offsite Backups • Experience with the use of Microsoft 365 Email & Suite. • Knowledge of cabling specifications and computer hardware repair. Language: • Required to speak, read and write English, with fluency in other languages preferred.
Physical Requirements: • Must be able to exert physical effort in transporting 25 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
Licenses & Certifications: • None required. Technical certifications preferred.
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