Top Skills' Details 1. Experience installing devices such as desktops and laptops (6+ months preferred) 2. Experience with pc hardware troubleshooting and imaging at the end user level (6+ months preferred) 3. Proven work experience of providing end user customer support in a professional enterprise environment (6+ months preferred) Job Description Turn and Burn old out of commission laptops for internal IT at RSM. Below is what they could be doing if troubleshooting is needed outside of the basic project. Responsible for maintenance and internal support of PCs, printers, servers, and related equipment. Majority of support will be face to face, but will also include remote support. Provide level 1-2 end user support including but not limited to: Monitor and respond timely to support tickets in the ITC queue(s) Document Service Desk ticket tech notes for escalation or resolution of service requests Assist with Service Desk tickets in the regional ITC queue in supporting all locations in the region/company Send Corporate IT communications to internal customers Support and maintenance of PCs including but not limited to: Complete PC setup and deployment for new employees using standard hardware, images and software Train new employees on the use of PC and other networked equipment using standard training documents Assign users and computers to proper business groups in Active Directory Perform timely workstation hardware and software upgrades Troubleshoot and resolve hardware, connection, and software issues reported to the Service Desk and assigned to the regional ITC Coordinate with authorized vendor for PC hardware repair Monitor and remove virus, spy-ware, and other non-authorized software Maintain and/or coordinate PC hardware inventory Order and purchase standard equipment and software through approved vendors Support firm software Support Desktop Management with post - mass deployment issues of standard software Provide IT support for local software within their region. May coordinate support with a Product Champion Upgrade local server software as necessary Maintain network file and printer server Provide phone support in centralized VoIP locations Pay and Benefits The pay range for this position is $17.00 - $23.00 • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Davenport,IA. Application Deadline This position will be accepting applications until Jan 29, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.