About Us: Richmond Community Services is dedicated to providing high-quality support and services to our residents, staff, and programs. Our IT team plays a crucial role in ensuring smooth technical operations across all locations. Position Summary: We are seeking a skilled IT Technician to provide hands-on technical support for end-user desktops, laptops, network infrastructure, and software systems. This role involves troubleshooting hardware and software issues, deploying system upgrades, and maintaining network connectivity. The ideal candidate is a problem solver with strong communication skills and a passion for technology. Key Responsibilities: + Provide technical support for hardware and software issues, including desktops, laptops, printers, and network devices. + Manage and respond to end-user tickets via SysAid, ensuring timely troubleshooting and resolution. + Assist in the deployment and maintenance of software, hardware upgrades, and antivirus updates. + Troubleshoot connectivity issues involving network cabling, routers, switches, and wireless connections. + Maintain hardware and software inventory to ensure compliance and report upcoming expirations. + Support WAN functionality, including Cisco routers, firewalls, VPNs, and site-to-site connections. + Document troubleshooting steps and resolutions for future reference. + Provide training and guidance to end-users on IT best practices. + Travel to different Richmond locations as needed for IT support. Qualifications & Requirements: + Education: Associate degree in Computer Science, IT, or related field OR relevant certifications (A+, Network+, etc.). + Experience: 1-2 years in IT support, computer systems administration, or network troubleshooting. + Skills: + Proficiency in Windows OS, Microsoft products, and LAN administration. + Strong problem-solving and analytical skills. + Ability to communicate technical concepts clearly to non-technical users. + Ability to work independently and manage multiple tasks effectively. + Other Requirements: + Valid driver’s license and reliable transportation for on-site support. + Ability to lift up to 60 lbs and perform physical tasks as required. + Flexibility to work occasional extended hours for software upgrades or urgent troubleshooting. Why Join Us? + Be part of a supportive and dynamic IT team. + Opportunity for growth and skill development. + Competitive compensation and benefits package. RCS123