Job Descriptions: Are you looking for work/life balance and a friendly work environment where team members appreciate the service you provide? This is a great opportunity to use and expand your technical support skills in a growing, collaborative company. Normal work hours will be 7:30 AM - 4:00 PM[RO1] (file:///C:/Users/lilia.haberman/AppData/Local/Microsoft/Windows/INetCache/Content.Outlook/SEDAKWMY/IT%20Technician%20-%20PDX%20-%2020250321.docx#_msocom_1) . You will support our Portland teams while working with our IT team in Seattle. No "on call" hours and very infrequent weekend work - always with plenty of advance notice. Our IT Technician supports both the human and technical sides of technology. You will report to the IT Manager in Seattle and work closely with him, two other IT team members in Seattle, and an MSP team. How you will contribute: + Remote help desk and on-site support (including printer/scanner issues, connectivity, permission changes, company-wide password management program, multi-factor authentication programs, VOIP phone system, fax system, Zoom Rooms conference equipment, and setting up Mobile Device Management on cell phones) + Set up workstations (laptop, monitors, docking station, peripherals) for new hires + Work closely with our MSP to configure and deploy new and replacement workstations + Laptop decommissioning - wiping, disposing or making available for MSP to redeploy + Provide end-user training + Provide regular updates on common problems encountered and identify longer-term solutions/improvements to reduce future problems Required Experience: What you bring: + 2+ years of professional experience in a tech support position + Hands-on experience troubleshooting and resolving hardware, software, systems and network issues, including installing, upgrading, repairing, moving, and replacing laptops and peripherals + Experience maintaining a Windows Server-based network, including Active Directory and M365 Suite + Outstanding attention to detail and high quality of work + Excellent communication, customer service, time management, and prioritization skills + Passion for solving problems and conducting research into a wide range of computing issues + Valid driver's license and dependable vehicle (mileage will be reimbursed) + Ability to lift 40 pounds + Bachelor's degree in Computer Science, IS Management or related field is preferred + Certificates from Comp TIA (A+, Network+, Security+) or Microsoft 365 equivalent are preferred + Experience with Salesforce, SharePoint, N-Able, ITGlue, Okta IdP, M365, and/or Meraki is a plus Keyword: IT Technician From: Coldstream Wealth Management