Company Description

About CyberArk:
CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on Twitter, LinkedIn or Facebook.

Job Description

CyberArk is seeking a full time IT Technician and Support Specialist. As an IT Technician and Support Specialist you will maintain and provide support of computer systems and networks for the company’s employees around the globe. You will be required to solve technical IT and applications problems, either over the phone or in person. The successful candidate will have to demonstrate on top of a high professional level; a strong communication and customer service skills, excellent organizational skills and ability to work on multiple tasks at the same time.

This role will work as part of the IT Service and Support team but must demonstrate ability to work on activities and projects that he/she will be accountable for with excellent organizational and prioritization skills.

Responsabilities:

Monitoring, maintaining, troubleshooting computer systems and networks problemsHandle support tickets within the required SLA and IT service measures and with a high customer satisfactionActive directory maintenanceOffice 365 and corporate software related supportInstall and set up laptops, printers, operating systems and applications (and other necessary equipment)Image computers according to specification using SCCM/JAMF/MDMSupporting the roll-out of new applications and hardwareRepair and support equipment as necessaryAct as the security liaison; adhering to the security guidelines and ensuring employees are following the company security policies and procedures.Ad hoc tasks as needed

 

QualificationsMin. of 3 years prior experience as an IT support engineerStrong knowledge of Microsoft Windows operating system’ Microsoft Office productsMac operating system and Mac management – AdvantageExcellent communication and customer service skills Able to rapidly establish a good working relationship other colleague Ability to listen and engage with people at all levels in a confident mannerExcellent time management skillsTeam playerHardworking and flexible with the ability to work under pressure

Additional Information

We are proud to foster a diverse and inclusive workplace, where every individual's unique background, perspective, and contribution is celebrated. We believe that by embracing diversity, we drive innovation and create a stronger, more united team. Inclusion is at the heart of who we are and how we succeed. All qualified applicants will receive consideration for employment without regard to race, colour, age, religion, sex, sexual orientation, gender identity, or disability. Upon conditional offer of employment, candidates are required to complete a comprehensive background check as per our internal policy.

 

CyberArk is an equal opportunities employer. If you would like any special arrangements made for your interview, please inform the EMEA Talent Acquisition team upon your application so that we may take steps to accommodate your needs.