Location: Springdale, Utah

POWDR is an adventure lifestyle company that inspires every human being with cool experiences in awesome places. Within POWDR’s portfolio are seven mountain resorts including Copper Mountain and Eldora Mountain Resort in Colorado; Boreal Mountain Resort and Soda Springs in the Lake Tahoe region of California; Mt. Bachelor in Oregon, Snowbird in Utah and SilverStar Mountain Resort in British Columbia, Canada.  Included in the POWDR portfolio, is Stovepipe Wells located in Death Valley National Park, operated under a long-term concessions contract with the National Park Service.

Zion Lodge is in National Register of Historic Places designed in 1924 by Gilbert Stanley Underwood in the National Park Service rustic style. The Zion Lodge is a year-round operation with 76 hotels rooms, 6 suites and 40 cabins as well as a restaurant, outside grab and go café, bar, gift shop and auditorium space. In the year 2025 a coffee and wine bar will be opening.

Zion Lodge is a welcoming, safe, and environmentally responsible resort providing accommodations and services inside Zion National Park. Over the next few years, the resort will undergo upgrades to rejuvenate accommodations and dining for public enjoyment. Renewable energy projects and energy efficiency upgrades will also be completed as well as other Sustainability innovations. POWDR operates Zion Lodge under a long-term concession contract with the National Park Service.

Job Summary:

This position will be an essential member of POWDR IT Team, a technical hands-on leader responsible for assisting local and remote staff with technical support ranging from endpoint troubleshooting, A/V support, IoT devices and network connectivity. This role will oversee day-to-day IT operations for Zion Lodge. They will collaboratively work to define best practices, drive new processes, and lead IT projects.

Zion Lodge is an organization focused on rapid change and capturing emerging technologies. The industry can improve the digital experience and meet increasing guest expectations.  This industry is seeing rapid transformation in the technology available to deliver on these experiences.

We are looking for talented individuals with the collaboration mindset of a startup and the operational experience of an enterprise. This role joins an existing technology team to enhance and drive the next generation of solutions across an array of outdoor businesses.

Essential Duties and Responsibilities:

While every day is different and our roles may shift based on business needs, here is what you can expect to dive into in this role as the IT Technician III:

Collaborate closely with staff to understand existing guest expectations and business processes.

Integrate closely with business units as a trusted and valuable resource in setting and meeting their operational goals.

Work with department managers to provide department-specific IT solutions

Identify and recommend new technology solutions and define best practice for configuration.

Develop and curate asset management related processes and procedures, standards, policies, compliance controls, and reporting

Communicate plans, progress, goals, and roadblocks to internal and external stakeholders.

Ensure short term needs are aligned with long term goals and capabilities.

Identify and drive ongoing opportunities for business and process transformation.

Respond to and resolve IT Service Requests which may include hardware and software issues, connectivity problems, and other computer-related issues.

Provide technical support for A/V, video conferencing configuration, hardware, and software support.

Perform a variety of tasks related to the ongoing maintenance of devices as directed.

Confer regularly with immediate supervisor, other department and company personnel, guests, and/or various firms and organizations outside the company to plan and coordinate activities, exchange information, improve efficiency, foster effective communication, and resolve problems.

Always provide superior service to our customers (internal and external).

Document, track, and monitor tickets to ensure SLAs are met.

Other Duties as Assigned:

This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this role, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others.

Functions as an ambassador of Destination Zion Lodge, modeling and sharing the Zion “culture” with our guests and employees. Upholds the most professional image. Continually strives to exceed our guest’s expectations and create memories for our guests and staff.

Work Location:

Due to the in-person nature of the hospitality business, housing will be provided on-site and commuting from the local vicinity is also acceptable.

Due to the nature of our business, Zion Lodge is open every day. You must be prepared to work a schedule which may include Saturdays, Sundays, and holidays. 

Required Knowledge, Skills, and Experience:

Able to work and thrive in Zion National Park.

Ability to requirements and compliance with our concessions contract.

Ability to get along well with people, be honest, punctual and reliable.

Ability to remain calm and friendly.

Ability to adapt to changing work conditions.

Ability to work cooperatively in a team environment.

Must be over the age of 18 years old

Proven experience managing and configuring complex software solutions that impact business processes.

Strong leadership, decision-making, and collaboration skills including the ability to gather, organize, share, and orient multiple groups around an objective.

Great people skills.

Eager, quick, life-long learner with a desire to constantly improve.

Ability to identify and execute technology initiatives that have direct customer and business impact.

Ability to communicate and champion a roadmap effectively to customers, stakeholders, and executives.

Prefer experience with Circuitree, Cisco, Aruba, Zendesk, and / or payment card authorization gateways.

Experience in the outdoor industry preferred.

ESQ and Play Forever Responsibilities and Requirements:

Understand and follow all ESQ procedures that relate to your job duties.

Work with a “safety-first” attitude.

Minimize your impact on the environment when at work and living onsite.

Treat our customers, co-workers, leadership teams, all internal guests with respect and a hospitable service atmosphere must be projected at all times.

All team members must maintain a neat, clean and well-groomed appearance (specific standards available in the Employee Handbook).

Team members will be trained in the proper use and care of assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.

What’s in it for you?

Proposed hiring rate of $72,000 to $78,000, actual pay will be adjusted based on experience

Onsite employee housing and employee meals at $12.50 per day

Free onsite laundry facility, free shuttle service, WiFi, and employee gym

Discounts on food, retail, and gear

Complimentary access to most POWDR-owned resorts

Generous benefit package for full-time employees

Career development and growth opportunities available here and at our facilities across POWDR

A connection with people who share the same passions and embrace each other’s unique and individual styes

Notice:

Destination Zion Lodge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.