Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.
Job DescriptionHelp Desk Technician V - IT Touch Labor
Transform technology into opportunity as a Help Desk Technician V with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a Help Desk Technician V you will help ensure today is safe and tomorrow is smarter.
HOW A HELP DESK TECHNICIAN II WILL MAKE AN IMPACT
● Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
WHAT YOU’LL NEED TO SUCCEED:
● Education: BA/BS
● Required Experience: 7+ years of related experience
DESCRIPTION
· Provides telephone technical support to employees regarding technical aspects of assigned products.
· Answers questions about installation, operation, configuration, customization and usage of assigned products.
· Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
· Maintains appropriate licenses, training and/or certifications, as needed; researches and determines applicability of new/emerging certification programs; may recommend applicable certifications for lower-level team members.
· Has a deep understanding of how teams integrate and coordinate their efforts and resources to achieve program objectives. In-depth understanding of how own technical specialism and related disciplines are applied in the context of specific DOD, Agency and/or industry standards and requirements.
GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from