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Detailed Job Description:

Technical lead with hands on experience. Client interaction experience. Team management (onsite-offshore interaction) Vendor co-ordination. Windows, IIS , SQL Weblogic knowledge added advantage. The candidate shall monitor the all of the applications under support, document and analyze problems, and publish maintenance schedule Maintains current knowledge of relevant technologies as assigned The candidate shall serve as part of a team responsible to maintain an system availability rate of 99.99% Troubleshoot, and resolve any reported problems Perform application performance tuning Support the creation of the `Go Live` plan and manage the assigned activities in the plan. Support the creation of the `Go Live` plan and manage the assigned activities in the plan. The candidate shall review the governing regulations to ensure proper program support The candidate shall monitor, update, and maintain existing legacy environment software systems interfaces to ensure that the interfaces exchange data properly and to support the current legacy environment Enable best practices Process automation Maintain SLA, System Availability, Capacity management, and Performance KPI Collaborate with hardware, OS, DBA technical teams to ensure proper integration of the environment Work closely with application development teams and vendors to tune and troubleshoot applications Plan and coordinate testing changes, upgrades, and new services, ensuring systems will operate correctly in current and future environments Provide Level 3 support for the application. Must be able to support 24 x 7. Also enable production support team to tackle Level 2 support and issues Leads and participates in efforts implement processes for application and system monitoring Leads and participates in efforts to implement application updates to include upgrades, patches, and new releases Tests, debugs, implements, and documents programs. Assists in the modification of company products and/or customer/internal systems to meet the needs of the client and/or end-user Develop work plans and track/report status of assigned projects/tasks Liaise with vendor support on all issues Fully responsible for problem management activities such as issue resolution and root cause analysis Daily monitoring and maintenance activities Assist in the day-to-day operations of Operations department Perform root-cause analysis of any issues that arise post-implementation and work on solutions related to issue fixing. Maintain inventory and system appreciation document. Ticket update and resolution for tracking purpose Visio diagram for existing setup to clear the existing setup.. Incident\Problem\Change-management co-ordination. TDS to Virtual directory server migration for different applications.

Minimum years of experience*: 5+