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Detailed Job Description:

Work with multiple stakeholders such as site supervisors, Infosys Managers, Customer Partners to maintain the PCS environment supported by Intel IT Adhere the site for agreed SLA and KPI Experience in windows 10 – OS Imaging, Troubleshooting Experience in Platform drivers such as WLAN, Graphics, Firmware, BIOS and drivers etc. Expert in troubleshooting the driver/firmware/hardware issues. Perform root cause analysis based on event logs and crash dumps. Provide updated driver release from OEM (HP\Lenovo\Dell) or Intel site if available to resolve the issue Experience in PC Hardware troubleshooting/fixes such as RAM, SSD, Keyboard and etc Looking forward to your valuable response.

Minimum years of experience*: 3