Job Seekers, Please send resumes to resumes@hireitpeople.com

Must Have:

Exp. in IVR contact center Exp. in CISCO - Contact Center Management Exp. in UCCX Exp. IPCC Express or Exp. in Calabrio Recording Services and Support

Detailed Job Description:

Design, implement and maintain complex CISCO UCCX and 3rd Party contact center applications for use in call centers Assess, design and document technical requirements supporting business needs. Provide team support and process improvements through individual contributions Perform other related duties as assigned by leadership Strong Knowledge on UCCX11.6 ,12.5 ,12.6 versions Strong working knowledge of Cisco Contact Center Components including Cisco finesse, CUIC, Application management, Script management, DRS, Script editor, UCCX administration and reporting Knowledge on wallboards and Informix DB Strong knowledge on Calabrio Recordings Administration and support role. 2-3+ years of experience in the areas of unified communication, VoIP support, with hands-on experience in troubleshooting Cisco UCCX Experience with CUIC or similar contact center reporting platforms Very Good understanding on IVR Call flows and able to create new scripts Good knowledge on Oracle / SQL Database Working knowledge with network monitoring and troubleshooting tools like solar winds Knowledge on RTMT tool Knowledge on web ex soft phone