Job Seekers, Please send resumes to resumes@hireitpeople.com

Must Have Skills (Top 3 technical skills only)*:

Genesys framework ( 5) Components installation & development Experience in IRD strategies, CCPluse, SIP protocol implementation Configurations of Agent desktop, Gplus adaptor

Detailed Job Description:

At least 4 years of CTI Development experience in Contact Center Domain Extensive knowledge in Genesys Framework and its components. In depth knowledge and extensive experience in creating routing strategies and IVR call flows using Genesys IRD Extensive working knowledge of Genesys CME, GA, CC Pulse Extensive knowledge in troubleshooting issues in Genesys environment. Experience and desire to work in a Global delivery environment

Minimum years of experience*: 5+

Certifications Needed: No

Responsibilities you would expect the Subcon to shoulder and execute*:

Lead Dev track at onsite in agile scrums and help offshore teams in deliverables. Work with business teams and Dev partners for requirements gathering and come up with Designs and implementation.

Interview Process (Is face to face required?) No

Does this position require Visa independent candidates only? No