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Must Have Skills:

NW – R&S, VOIP phone configuration, Jabber, Speed dial and NW BAU activities Network Tools – Hands on experience, SNOW. Good Communication, Team player, support the team as needed. Ensure the SLA, Service metrices are adhered.

Nice to have skills:

UCCX Hands on experience and scripting knowledge Call Manager and Unity servers setup, tailoring and administration

Detailed Job Description:

In areas of Network Data (R&S) for our Onsite location in Evansville. The Engineer is challenged with a high level of responsibility for engineering, research, development, and maintenance of Data, Voice, and Video network infrastructure. This position is to support for the entire client NW enterprise communications network. Responsibilities include, but are not limited to Field Service support and engineering for the network running thousands of corporate network devices include 6+ years of general network experience including various network protocols. 4+ years of Cisco Routing, Switching experience Need to visit the branches and support as needed to root cause and resolve the issue which is not possible remotely. Must maintain an excellent attendance record. Ability to communicate effectively with a range of coworkers including technical and non-technical, entry level to senior executive. Configure the VOIP, speed dial and other related activities. Adhere to Change management process Must present a professional appearance. Use hand tools such as screwdrivers. Must be able to think analytically and use process of elimination to disprove potential causes of trouble conditions. Clear and easily understood verbal and written communication skills Use a Windows laptop / desktop, Microsoft office applications, Visio, and terminal emulator (PuTTY, SecureCRT). Be fluent in using web technologies and search engines to acquire knowledge and willing to invest time to read product documentation. Able to configure basic BGP settings for branch office Multi-Protocol Label Switching (MPLS) circuits. Demonstrate ability to complete nearly all routine work accurately and with minimal supervision.

Minimum years of experience required: 8-10 years

Top 3 responsibilities you would expect the Subcon to shoulder and execute:

Good hands on technical experience the above areas. 6 years of general network experience including various network protocols. 5 years of Cisco networking experience including routing, switching, voice, and video.