Job Seekers, Please send resumes to resumes@hireitpeople.com

Required:

Minimum 4+ years of experience in Application Support in Unix, SQL & UNIX scripting Application support and knowledge on ITIL processes – Incident Management & Problem Management Knowledge of any programming language (especially Java) & debugging skills Excellent communication and analytical skills

Preferred:

Understanding of capital markets and middle / back office operations in any investment bank

Detailed Job Description:

Work actively with team members to analyze and resolve application issues Incident Management (Incident resolution, stakeholder communication, bridge management, post mortem analysis and action items) User Ticket management (Backlog review, User interface and manual prioritization) Perform Monthly Metrics Analysis, Frequent Failure and Support Efficiency/Automation, Data queries from client Managers Understand current queue of work items handed over across shifts and review criticality/priority Planned/unplanned events – Support BCP (Business Continuity Planning), Migration, Holiday activities

Minimum years of experience*: 4+