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Detailed Job Description:

Must have experience in managing teams with IT Asset Management (Software Assets and Hardware assets) operations  Proven experience effectively communicating issues/challenges and solutions to the business Strong understanding and demonstrated experience working within the Managed Service Operation Excellent English communication skills, both written and oral and analytical skills Knowledge and experience with ITIL Service Management Lifecycle framework and processes.  Understanding of the Desktop Support technology areas and understanding across infrastructure components  Diplomatic and customer service focused; ability to manage key stakeholders in positive, poised and effective manner Able to work in 24/7 on-call support for production environment. Ability to support working outside of normal business hours to provide after hour or “on-call" support when necessary to solve high profile issues or complete critical path projects Experience and desire to work in a Global delivery environment Travel may be required as per the job requirements.

Minimum years of experience*: 5 - 15+

Interview Process (Is face to face required?) No