Job Seekers, Please send resumes to resumes@hireitpeople.com

Key Primary Skills Required:

Cloudera (Hadoop): Big Data Technologies Experience of working on ticketing tools like Service Now/Remedy Comfortable working on Unix/Linux platform which includes knowledge of all user level commands and troubleshooting skills Sound knowledge of ITIL Incident, Release, Change and Problem Management processes. Good communication skills and client interfacing skills. Ability to handle multiple tasks simultaneously and to work well under pressure. Analytical ability to triage issues within given SLAs/KPIs.

Secondary Skills Required: Nice to have, will be added advantage 

Python, Unix Shell, Power Shell scripting. MongoDB, Cassandra: NoSQL Technologies Redhat, CentOS: Unix Administration expertise

Detailed Job Description:

This is an end-to-end application implementation project involving requirements elaboration, design, build, testing, implementation and support.  The scope includes. POC (proof of concept) of open source/new technologies to reduce infrastructure cost and enhance application performance. Troubleshoot application and infrastructure related issues which impact telecom business. Solution Definition and Deployment: participate in the detailing of support/administration/technology processes and evaluation of S/W and H/W products using working knowledge of solution tools and techniques. Support and Maintenance: Leading the team and project on L2/L3 activities. Lead incident investigation, RCA, diagnostics, troubleshooting & resolution and suggest solutions/workarounds as per the agreed SLAs/KPIs. Train team members on project processes and provide inputs on process tailoring and quality goals Take ownership of periodic performance status reporting (daily/weekly/monthly) to relevant stakeholders. Review production issues, interface with customer to clarify issues, and ensure resolution is provided within SLA by the team. Responsible for building and maintaining knowledge management repository for the team and perform period assessment of knowledge level in the team. Lead the project transition and KT sessions, creation of documentation on the understanding, handling Shadow/Primary support responsibilities, cross-skilling the team.  Coordinate with the technical infrastructure teams (network, OS support, DBA etc.) for ensuring stable operations.  Lead the process improvement, automations and quality initiatives.

Minimum years of experience*: 5

Top 3 responsibilities you would expect the Subcon to shoulder and execute*:

Coordinate with the technical infrastructure teams (network, OS support, DBA etc.) for ensuring stable operations. Lead the process improvement, automations and quality initiatives.

Interview Process (Is face to face required?) No