Job Seekers, Please send resumes to resumes@hireitpeople.com

Must Have Skills:

Experience in Inbound IVR testing Experience in Outbound dialing testing

Detailed Job Description:

CTI integration, CRM, WFM, Call recording, Email and Chat of the following Should have In-depth knowledge of Software Testing Life Cycle (STLC) preferably in contact center space Should have good experience in manual and automation testing in IVR space In depth knowledge on Genesys Framework and contact Center architectures. Good knowledge and experience on IVR Test Automation frameworks and automation tools including Cyara, UI/API/Data Automation Testing. Testing IVR applications and platform features against the call flow and requirements JSON and XML RESTful API request/response testing Should have experience in developing automation scripts with Cyara and Selenium for IVR and CTI applications Hands on with IVR-CTI integration - Softphone and Genesys WWE, and CTI applications including Genesys & Verint WFM, Verint & NICE Call Recording Proficient in GA, GAX and CME Knowledge of installation of Genesys Inbound & outbound applications. Good knowledge on Genesys Reporting applications like CC Pulse and GI2 Strong oral and written communication skill

Interview Process (Is face to face required?) No

Does this position require Visa independent candidates only? Yes