Job Seekers, Please send resumes to resumes@hireitpeople.com

Must Have Skills (Top 3 technical skills only)*:

Hands on knowledge in developing Routing Call flows for eServices application using IRD and Composer Proficient in Troubleshooting eServices applications like Email, Chat, SMA and Social Network applications and analyzing issues with corresponding servers like Media servers, Interaction Server, UCS, Stat Server, ORSURS Good knowledge on Genesys Reporting applications like CC Pulse and GI2

Nice to have skills (Top 2 only):

Knowledge on Genesys Agent Desktop application WDE and its integration with Genesys and 3rd party applications Knowledge on Verint recording and Aspect WFM

Detailed Job Description:

Involve in all on call support for high priority tickets and help in resolving the tickets within the specified SLA and provide rout cause analysis wherever required for the applications you are managing

Minimum years of experience*: 6

Certifications Needed: Yes

Top 3 responsibilities you would expect the Subcon to shoulder and execute*:

Develop work flows for IVR and eservices Integrate Genesys platform with all backend systems including agent desktop Provide L2 L3 support for IVR and eservices contact center applications

Interview Process (Is face to face required?) No

Does this position require Visa independent candidates only? Yes