Job Seekers, Please send resumes to resumes@hireitpeople.com

Qualifications Basic 

Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.  At least 4 years of experience in Information Technology  Leading team of IT Service Management Operations

Required:

At least 4 years of experience in support.  Must have experience in managing teams for IT Service Management operations specifically in End User Computing and Desktop service operations Proven experience effectively communicating issues/challenges and solutions to the business Strong understanding and demonstrated experience working within the Managed Service Operation Excellent English communication skills, both written and oral and analytical skills Knowledge and experience with ITIL Service Management Lifecycle framework and processes. Analytical and Communication skills Understanding of the Desktop Support technology areas and understanding across infrastructure components  Diplomatic and customer service focused; ability to manage key stakeholders in positive, poised and effective manner Able to work in 24/7 on-call support for production environment. Ability to support working outside of normal business hours to provide after hour or"on-call" support when necessary to solve high profile issues or complete critical path projects Analytical and communication skills  Experience and desire to work in a Global delivery environment The job entails sitting as well as working at a computer for extended periods of time.  Should be able to communicate by telephone, email or face to face.  Travel may be required as per the job requirements.

Minimum years of experience*: 8

Interview Process (Is face to face required?) No