Job Seekers, Please send resumes to resumes@hireitpeople.com

Job Duties/ Responsibilities:

Clear understanding of industry standard IT infrastructure platforms, terminology, and leading providers, including Datacenter, Server & Storage Achieves and maintains expert level understanding of contact center and industry KPIs, service metrics, and systems used to generate and track these figures including the equations and methods used to derive correct results. Analyze, plan and develop requirements and standards in reference to scheduled projects Assign and oversee the daily tasks of technical personnel while ensuring all subordinates are actively working toward established milestones Hold regular technical team meetings to determine progress and address any questions or challenges regarding projects Establish and implement training processes and strategies for all technical personnel Determine and define clear deliverables, roles and responsibilities for staff members required for specific projects or initiatives Recruit and train exceptional employees to fulfill posted positions within the technical department Identifies emerging program risks and communicates to leadership mitigation plans. Planning/organizing — able to prioritize activities and manage multiple tasks. Quality control— demonstrates accuracy in configuration and documentation, with a desire for standardization. Dependability— consistently at work and on time, ensures follow-up with customers. Teamwork – works well with co-workers, including cross-training on technology.

Qualifications:

Sound knowledge of infrastructure VMware, Windows Admin, Linux experience a plus. Experience managing data center projects would be ideal Strong Vendor Relationship Management skills ITIL Global Process Experience preferred Familiarity with Service Now Experience operating with a PPM Project Technologies: Data Centers, Cloud Technologies, and MS Dynamics, Support Services

Minimum years of experience*: 8