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Must Have Skills (Top 3 technical skills only)*:

At least 4 years of hands on experience in COBOL, DB2, SAS and related Mainframe Utilities. Working knowledge of ITSM processes Incident Management, Problem Management, Change Management, and Service Request Management. Knowledge or BMC Remedy At least 2 years of experience in Design and architecture review. Hands on experience on production support projects and beeper support. Excellent communication skills, ability to communicate effectively with business and IT leadership. Expected to do

Nice to have skills (Top 2 only):

At least 2 years of experience in Insurance Domain with at least oneyear experience in commercial insurance. Hands on experience in Agile software development methodology. Knowledge of KANBAN is preferred. Awareness of production support SLOs and proven ability to meet those. Experience on managed services engagements is preferred. Ability to work in team in diverse multiple stakeholder environment Communication and Analytical skills

Detailed Job Description:

Project is TM engagement for supporting existing mainframe applications in the areas of Incident Management, Problem Management, Change Management, and Service Request Management.Need to communicate effectively with business and IT leadership and do the status reportingProject requires hands on experience in COBOL, DB2 and SAS and experience on production support projects

Minimum years of experience*: 5+

Certifications Needed: No

Top 3 responsibilities you would expect the Subcon to shoulder and execute*:

Coordination, planning, tracking, reporting of the work with client Incident Management, Problem Management, Change Management, and Service Request Management Production support projects

Interview Process (Is face to face required?) Yes

Does this position require Visa independent candidates only? Yes