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Must Have Skills:

Assign and oversee the daily tasks of technical personnel while ensuring all subordinates are actively working toward established milestones Hold regular technical team meetings to determine progress and address any questions or challenges regarding projects Achieves and maintains expert level understanding of contact center and industry KPIs, service metrics, and systems used to generate and track these figures including the equations and methods used to derive correct results.

Desired skills:

Planning and Co-ordination skills Good Communication and Analytical skills

Domain:

Banking

Nice to have skills:

UCCX Hands on experience and scripting knowledge Call Manager and Unity servers setup, tailoring and administration

Detailed Job Description:

Assign and oversee the daily tasks of technical personnel while ensuring all subordinates are actively working toward established milestones Hold regular technical team meetings to determine progress and address any questions or challenges regarding projects Achieves and maintains expert level understanding of contact center and industry KPIs, service metrics, and systems used to generate and track these figures including the equations and methods used to derive correct results. Assign and oversee the daily tasks of technical personnel while ensuring all subordinates are actively working toward established milestones Hold regular technical team meetings to determine progress and address any questions or challenges regarding projects Establish and implement training processes and strategies for all technical personnel Determine and define clear deliverables, roles and responsibilities for staff members required for specific projects or initiatives UCCX – Hands on experience and scripting knowledge Call Manager and Unity servers – setup, tailoring and administration Good hands on technical experience the above areas. Cisco trained and certified for Unified Communications, CCNP/CCNA preferred. 6+ years of general network experience including various network protocols. 5+ years of Cisco networking experience including routing, switching, voice, and video. 5+ years of Aruba networking experience including routing, switching (Aruba 8325 Core & access 7240 routers) Strong technical troubleshooting ability. Install and commencement of network build work Validate the configurations as per design Provide wireless Systems support for offices, branch Implement, support and manage WAN security requirements in accordance with client policies

Minimum years of experience: 5-8 years

Certifications Needed: Yes

Top 3 responsibilities you would expect the Subcon to shoulder and execute:

Good hands on technical experience the above areas. 6 years of general network experience including various network protocols. 5 years of Cisco networking experience including routing, switching, voice, and video.

Interview Process (Is face to face required?): No

Does this position require Visa independent candidates only? No