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Detailed job description:

Bachelor’s degree or foreign equivalent required. Minimum 5 - 7+ years of experience in contact center telephony

Preferred:

Good Knowledge in ICM Scripting and UCCE Configuration experience in production environment. Understanding of reporting and CTI applications. Must handle independently Cisco ICM Scripting Development Work, ICM Configuration and L3 Roles. Exposure in UCCE & CVP Trouble shooting. Good Knowledge in cisco CVP Call Flow development Experience in VXML, GrXML, Java, J2EE, ASR, Call Center Telephony and IVR development platforms such as Cisco. Ability to assess and resolve complex problems with clean and intuitive designs Native-level fluency in American English Experience and desire to work in a Global delivery environment

Minimum years of experience*: 5

Interview Process (Is face to face required?) No