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Must Have Skills:

Telecom Specialist Bachelor’s degree or foreign equivalent required. Will also consider three year of relevant work experience in lieu of every year of education. At least 6 years of experience with Information Technology. Avaya VoIP certification is a must

Detailed Job Description:

At least 5 years of experience in implementation and support of the telephony infrastructure including Avaya Aura Call Manager (CM), Voice over Internet Protocol (VoIP) network, Modular Messaging, Interactive Response (IR)Voice Portal, Call Management System (CMS - routing, programming vectors, Vector Directory Numbers (VDN's), CMS Reports, agent skill sets, etc.), CTI, digital recording and screen capture systems, workforce management, Veramark Call Accounting/Expense Management, Click-to-call, Click-to-chat, network based zip code call routing, and other various contact center applications.

Minimum years of experience*: 8

Certifications Needed: No

Responsibilities you would expect the Subcon to shoulder and execute*:

Telecom Specialist

Interview Process (Is face to face required?) No

Does this position require Visa independent candidates only? No