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Skill Set required:

Responsible for technical design, development, integrations with backend systems, unit testing and implementation of IVR solutions/applications using existing and emerging technology platforms.  Collaborate with various enterprise teams (such as DEV/QA/BSA/AMS teams from middleware/database/telephony/backend admin systems) as part of the overall development & implementation lifecycle. Collaborate with telephony vendor solution teams on design, development & integration towards meeting project objectives. Support enterprise processes like Change Management, Work Order requests, Incident Management to accomplish project goals and deliverables.  Provide technical support to the Application Maintenance & Support teams around troubleshooting production issues.

Detailed Job Description: 

5+ years of experience IVR/CTI application design, development and support using Avaya Dialog Designer(preferred) or other vendor tools like CVP, Genesys Studio, Voice VXML, CCXML, GRXML w/JSP, ASR and TTS.  3+ years of experience in Core Java/REST/JSON/SOAP/XML technology-specific application design, development, and implementation of the same.  Good knowledge of natural language and directed dialog design techniques for speech applications, major vendor offerings and various speech engine capabilities.  Experience working on projects or programs requiring the integration of cross-functional technology and/or business solutions.  Full-stack development experience – encompassing a good understanding of operating systems, network layer, application servers, programming frameworks, databases, middle ware and security is highly desirable.

Minimum years of experience*: 5+

Interview Process (Is face to face required?) Yes

Does this position require Visa independent candidates only? Yes