Job Title: IT Telecom Analyst
Pay Range: $67,670 to $98,799
Savers Benefits
Geographic & job eligibility rules may apply
Healthcare Plans
Comprehensive coverage (medical/dental/vision) at a reasonable costSpecialized health programs – Improve wellness (quit smoking, counseling, diabetes management, chronic joint pain)Paid Time Off
Sick PayVacation PayPaid vacation time begins accruing on hire dateAccrual rate ranges from .019 to .038 per regular hour workedHoliday PayBased on position and full-time/part-time status6 paid holidays plus 1 to 2 additional floating holidaysTeam member discounts
Up to 50% off store merchandiseFlexible spending accounts
Use pre-tax dollars for eligible health and day care expensesEmployee Assistance Program (EAP)
A whole suite of free tools and resources to manage life’s challenges and maintain a healthy work-life balanceRetirement Plan
A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.Life insurance
Company provided peace of mind and the option to purchase a supplemental planAdditional Benefits
Annual BonusPerformance Merit IncreasesDisability InsuranceParental Leave
Who we are:
As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You’ll often hear us say that we are “Thrift Proud.” It’s the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at savers.com.
Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.
What you can expect:
· The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
· To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
· An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.
What you get:
Comprehensive onboarding and training from day one.
In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.
Benefits offerings including:
Bundled health plans such as medical, Rx, dental and visionCompany-paid life insurance for extra protection and peace of mindPrograms to stop smoking, diabetes management coaching, and on demand care options.A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.Paid time off from work for leisure or other hobbies.A range of mental health services to assist you in managing daily life.
What you’ll be working on:
The IT Telecom Analyst is a critical team member of the Savers’ Infrastructure team and serves in an IT-wide capacity. The IT Telecom Analyst is responsible for managing, analyzing, and ensuring the accuracy of billing related to the organization's telecom services, including voice, data, mobile, and internet services.
This role involves reconciling telecom invoices, optimizing telecom spending, and identifying cost-saving opportunities. The IT Telecom Analyst collaborates with finance, IT, procurement, and vendor teams to streamline billing processes and improve cost-efficiency in telecom services. The role will utilize exceptional attention to detail, customer service, and problem-solving skills.
What you have:
Manage and resolves telecom- and network-related Service Desk and Project tickets utilizing IT Service Management (ITSM) and vendor portal tools.Perform advanced data analysis of billing trends, identifies inefficiencies, and suggests improvements.Manage all telecom- and network-related billing activities.Address complex billing issues, disputes, and escalations that require advanced problem-solving skills.Manage vendor relationships to ensure timely and accurate delivery of equipment and services.Synthesize and analyze information from various sources to identify trends, opportunities, and risks, and escalate to management to support effective resolution.Utilize various project management tools to track and organize work in relation to telecommunications project schedules.Involved in planning and implementation of new billing systems and processes.
Required Knowledge, Skills and Abilities:
Demonstrable knowledge of Microsoft Office products, including Word, Excel, Outlook, Visio, PowerPoint, Project and Teams.Demonstrated ability to establish credibility and rapport with engineers, management and vendors for both technical and non-technical team members.Strong attention to detail.General working knowledge of networking and telecommunications.Ability to take on difficult and sometimes ambiguous challenges.Ability to manage multiple assigned projects and tasks and prioritize work efforts to accomplish the most critical tasks first and meet deadlines. Ability to maintain confidentiality of all information.
Minimum Required Education, Training and Experience:
FLSA: Exempt
Travel: 5% or less
Work Type/Location: Remote, USA
Savers is an E-Verify employer