**Company Description** At Raising Cane’s Chicken Fingers® we serve only the best tasting and most craveable chicken finger meals. It’s our ONE LOVE®. Our Crew make it happen, our Culture makes it unique and the Community makes it all worthwhile. Every talented Crewmember in our Restaurant Support Office (RSO) is important to our success and a value to our rapidly growing Company. We all work with a sense of purpose and focus on our chicken finger meals, Customers, Crew, Communities and Company Culture. We are constantly striving to Raise The Bar. The future for Raising Cane’s is growth focused and we’re on the path to being one of the top 10 restaurant companies in the United States. **Job Description** **Your Role at Raising Cane’s:** The **IT Telecommunications Lead** plays a pivotal role in the successful execution of IT projects and support, including New Restaurant Openings. This role oversees all aspects of inventory and vendor management, with a special focus on telecommunications for the IT department. Strong organizational skills, attention to detail, and effective collaboration will be critical to maintaining inventory levels and ensuring vendor performance meets deadlines and exceeds expectations. **Your Impact and Responsibilities:** **Telecommunications** + Oversees the process and vendor management for existing and new telecommunications connections for the business + Manages departmental processes to include new connections, disconnections, and legal documents required by carriers + Handles wireless account management by actively reviewing accounts, adjusting plans to meet business needs, avoiding overages charges, and facilitating adjustments based on departmental feedback and usage analysis + Centralizes telecom accounts to efficiently manage and process payments to carriers + Assists in centralizing and approving invoices for all telecom accounts + Facilitates daily interactions and regular meetings with the telecom aggregator to actively manage the relationship and telecom needs of the business **Inventory Management** + Oversees vendor partnerships to maintain hardware stock levels within the warehouse, including receiving, storing, transferring, tracking, and fulfilling orders + Monitors demand and evaluates suppliers to anticipate and address future needs of the business + Manages vendors and processes to store and ship equipment, ensuring timely resolution of IT service incidents in the restaurants + Conducts audits of vendor performances and reports on inventory levels to ensure accurate par and to avoid excess or insufficient stock + Oversees the return material authorization (RMA) process and ensures orders are submitted and fulfilled by the original equipment manufacturer + Manages shipping and logistics vendor programs across all IT initiatives **Vendor Management** + Develops and implements a vendor management program for all IT vendors, including quarterly business reviews, proactive pricing, and contract management + Assists in vetting and establishing new IT vendors + Supports the negotiation of new contract terms and pricing agreements + Establishes and monitors vendor service level agreements (SLAs) and measure against performance and enforce applicable penalties **Qualifications** **Requirements for Success:** + 5+ years of experience in IT vendor management, telecommunications, or a related field + Proven experience managing telecommunications systems, including new connections, wireless accounts, and carrier relationships + Demonstrated ability to oversee inventory management, logistics, and vendor performance in a fast-paced environment + Experience with contract negotiation, SLA development, and performance monitoring + Able to handle highly confidential information and maintain strict confidentiality in a time-sensitive manner. + Detail-oriented, organized, and able to manage multiple priorities that may be constantly changing. + Self-driven, flexible, and highly energetic with strong analytical, written interpersonal, and verbal communication skills. + Able to work effectively and efficiently both independently and collaboratively + Able to work out of the Dallas Restaurant Support Office located in Plano, TX, full time + Bachelor’s degree in information technology, telecommunications, or a related field **Additional Information** All your information will be kept confidential according to EEO guidelines. Terms of Use (http://www.raisingcanes.com/terms-of-use/) Privacy Policy Candidate Privacy Notice (https://www.raisingcanes.com/candidate-privacy-notice/)