At Raising Cane’s Chicken Fingers® we serve only the best tasting and most craveable chicken finger meals. It’s our ONE LOVE®. Our Crew make it happen, our Culture makes it unique and the Community makes it all worthwhile.
Every talented Crewmember in our Restaurant Support Office (RSO) is important to our success and a value to our rapidly growing Company. We all work with a sense of purpose and focus on our chicken finger meals, Customers, Crew, Communities and Company Culture. We are constantly striving to Raise The Bar. The future for Raising Cane’s is growth focused and we’re on the path to being one of the top 10 restaurant companies in the United States.
Your Role at Raising Cane’s:
The IT Telecommunications Lead plays a pivotal role in the successful execution of IT projects and support, including New Restaurant Openings. This role oversees all aspects of inventory and vendor management, with a special focus on telecommunications for the IT department. Strong organizational skills, attention to detail, and effective collaboration will be critical to maintaining inventory levels and ensuring vendor performance meets deadlines and exceeds expectations.
Your Impact and Responsibilities:
Telecommunications
Oversees the process and vendor management for existing and new telecommunications connections for the businessManages departmental processes to include new connections, disconnections, and legal documents required by carriersHandles wireless account management by actively reviewing accounts, adjusting plans to meet business needs, avoiding overages charges, and facilitating adjustments based on departmental feedback and usage analysis Centralizes telecom accounts to efficiently manage and process payments to carriersAssists in centralizing and approving invoices for all telecom accountsFacilitates daily interactions and regular meetings with the telecom aggregator to actively manage the relationship and telecom needs of the business
Inventory Management
Oversees vendor partnerships to maintain hardware stock levels within the warehouse, including receiving, storing, transferring, tracking, and fulfilling ordersMonitors demand and evaluates suppliers to anticipate and address future needs of the businessManages vendors and processes to store and ship equipment, ensuring timely resolution of IT service incidents in the restaurantsConducts audits of vendor performances and reports on inventory levels to ensure accurate par and to avoid excess or insufficient stockOversees the return material authorization (RMA) process and ensures orders are submitted and fulfilled by the original equipment manufacturerManages shipping and logistics vendor programs across all IT initiatives
Vendor Management
Develops and implements a vendor management program for all IT vendors, including quarterly business reviews, proactive pricing, and contract managementAssists in vetting and establishing new IT vendorsSupports the negotiation of new contract terms and pricing agreementsEstablishes and monitors vendor service level agreements (SLAs) and measure against performance and enforce applicable penaltiesQualificationsRequirements for Success:
5+ years of experience in IT vendor management, telecommunications, or a related fieldProven experience managing telecommunications systems, including new connections, wireless accounts, and carrier relationshipsDemonstrated ability to oversee inventory management, logistics, and vendor performance in a fast-paced environmentExperience with contract negotiation, SLA development, and performance monitoringAble to handle highly confidential information and maintain strict confidentiality in a time-sensitive manner. Detail-oriented, organized, and able to manage multiple priorities that may be constantly changing. Self-driven, flexible, and highly energetic with strong analytical, written interpersonal, and verbal communication skills. Able to work effectively and efficiently both independently and collaborativelyAble to work out of the Dallas Restaurant Support Office located in Plano, TX, full timeBachelor’s degree in information technology, telecommunications, or a related fieldAdditional InformationAll your information will be kept confidential according to EEO guidelines.
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