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Detailed Job Description:

Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education At least 6 years of experience with Information Technology and Contact center with minimum 5 years of relevant experience in Genesys. Supporting the Contact Center technology applications for Wealth Management. Responding to escalations from Level 1 Support and the Wealth Management Business. Using enterprise monitoring tools to perform fault analysis, failure avoidance, and the diagnosis and resolution of any other functionally impacting issues in a distributed environment. Working closely with application development and engineering teams to provide input on new functionality, system performance, capacity management, monitoring, and testing of infrastructure upgrades and platform releases. Performing Reliability Engineering - Continually improving the operation and management of the environment with process improvements, automations, and scripting. Writing technical documentation. You will also have the opportunity to work in a virtual global team, including several esteemed SMEs, using Jive, Twiki and SharePoint for collaboration. Willingness to embrace Agile and DevOps concepts. Have administrative competence in at least one major programming language or platform (for example: Perl, Powershell, Python, or C#) Have strong organizational skills and the ability to manage multiple tasks and high pressure situations for outage handling, management, or resolution Can communicate effectively with various user groups (end-users, developers, senior management) as well as remote team members Are driven to learn about new technologies, techniques and what it takes to be an integral member of this team Genesys 8.x framework Administrator Strong knowledge on working of Genesys Routing and Reporting components 5+ years professional knowledge and experience in the troubleshooting, configuration and implementation of Genesys 8.x Framework, CIM, SIP Server, Multi-Channel Routing, Web Chat Well rounded with experience in multiple contact center technologies including CTI, SIP and Genesys SIP Server, Call Routing and Historical Reporting, Genesys Workspace, Call Recording, VoIP technology, and CRM and IVR solutions or related technologies Solid analytical skills, problem determination, and resolution recovery processes Ability to interface and cultivate excellent working relationships with technology teams, business analysts, and vendors Experience in troubleshooting Salesforce , Avaya CM, NICE call recorder and NUANCE Speech recognizer

Interview Process (Is face to face required?) No

Does this position require Visa independent candidates only? Yes