**Do you have IT Support experience? Are you looking for an opportunity to lead and manage a team (Tier 1 and Tier 2)? If so, Alaant Workforce Solutions has an opportunity with a top financial organization in the capital region!** **Hours and Benefits for the IT Training and Support Manager:** + On-site Monday-Friday + $65,000 - $85,000 + Paid Time Off, plus paid Holidays + 401k with employer match (3%), a fully funded ESOP plan, Pension Plan (6%) AND Profit-Sharing Plan! + Medical, Dental and Vision insurance **Responsibilities for the IT Training and Support Manager:** + **Support and Operations Management:** + Oversee helpdesk support operations, including the call center and ticket system, with minimal hands-on technical work. + Focus on supervising, planning, meeting, training, and evaluating metrics and trends to enhance the support team and improve the user experience. + **Team Leadership** **:** + Lead and mentor the helpdesk support team, ensuring performance standards, resource availability, and continuous improvement. + **Training and Development** **:** + Collaborate with HR to enhance new hire orientation and training. Develop and present effective curricula for new technologies to small or large groups, both remotely and in-person. Create clear documentation and communication for end users about upcoming changes. **Requirements for the IT Training and Support Manager:** + Bachelor’s Degree in information technology-related field or equivalent experience required. + 5+ years of support experience required, supervisory experience preferred! + Strong written and verbal communication skills; effective in presenting and working with vendors, co-workers, and management. **For more details on this role contact:** **Alex Cosmer (he/him), Sr. Talent Acquisition Manager, alex.cosmer@alaant.com or (518) 689-0714** _Alaant Workforce Solutions wants all interested applicants to know we hire a diverse workforce and are actively recruiting candidates in accordance with diversity, inclusion and equal opportunity policies._ _This is an immediate opportunity. The interview process will be comprised of a combination of virtual and onsite meetings/interviews._ **Connect with us on** LinkedIn (https://www.linkedin.com/company/alaant-workforce-solutions/) **,** Facebook (https://www.facebook.com/AlaantWorkforceSolutions/) **,** Twitter (https://twitter.com/AlaantWFS) **,** Instagram (https://www.instagram.com/alaantworkforcesolutions/) **,** TikTok (https://www.tiktok.com/@alaant\_wfs) **, &** Glassdoor (https://www.glassdoor.com/Overview/Working-at-Alaant-Workforce-Solutions-EI\_IE2285064.11,37.htm) **At Alaant we believe in People First! We Care. We Listen & We Support.** **www.alaant.com**