We have an outstanding Contract position for anIT Walk-Up Technicianto join a leading Company located in theLaurel, MD surrounding area. Pay Rate: $30.00 - $37.00 **U.S. Citizenship is required.** **Candidate must be able to obtain and maintain a Secret Security Clearance.** Please click on this link if you have any questions on how to obtain a clearance: https://www.tadpgs.com/obtain\_security\_clearance We are seeking an IT Walk-up Support Technician to help us support the information technology needs of the nation 's leading university affiliated research center. You will be working with engineers, scientists and business professionals that are addressing critical challenges of our nation . Job Responsibilities: + Provide onsite, in-person IT support services for customers to include troubleshooting hardware, software, network connectivity, and mobile device issues, and perform account administration tasks in a fast-paced walk-up help desk. + Research, analyze, and diagnose problems with client systems using detailed processes where available and best practices where not. + Provide appropriate documentation on services provided and status updates as needed. + Perform other duties as assigned, including driving vehicles as necessary. Basic Hiring Criteria: + Possess a Bachelor's degree; or in lieu of a degree, at least 4 years of a combination of education and relevant IT-related work experience. + Have the ability to troubleshoot and resolve technical problems for clients to independently resolve widely varying problems using current job knowledge and using research and external resources. + Have hardware, software, and networking troubleshooting experience -- hardware experience must include laptops and mobile devices; software experience includes Windows, Macintosh, and Microsoft Office; networking experience to include understanding TCP/IP and DNS, Active Directory, and Exchange. + Are an excellent communicator, highly motivated and have excellent customer services skills with the ability to work with all levels of staff. + Are willing and able to support operations and work necessary hours to complete critical tasks and/or troubleshooting and work in a fast paced walk-up space, in-person with customers. Desired Qualifications: + Possess a Bachelor's Degree in an IT-related field. + Possesses enterprise-level experience with Linux, Windows 10, Mac13.2, and/or iOS. + Possess certifications: ITIL, Microsoft Certified Professional (MCP), Apple Certified Macintosh Technician (ACMT), HDI Support Analyst. Benefits offered vary by contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, and affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter. VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please visithttp://www.tadpgs.com/candidate-privacy/orhttps://pdsdefense.com/candidate-privacy/ The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance