We’re looking for motivated, engaged people to help make everyone’s journeys better.

Job Description 

Job Summary:  

Reporting to the IT Workplace L2 Team Lead, the IT Workplace L2 Systems Engineer EUC is responsible for supporting the IT Workplace environment along with other Infrastructure components. This position will act as a support and maintenance point for the overall Workplace product line and any related topics. The ideal candidate will work closely with the Senior Workplace Systems Engineer.  

Main Duties and Responsibilities:  

SCCM administration, support, and maintenance  

SCCM deployments (OS build, applications, patch management)  

MDM administration, support, and maintenance (Intune and AirWatch)  

Licensing services administration  

Active Directory administration, support, and maintenance (GPO, DNS, DHCP, PKI, DFS, ADFS and Other Domain Relevant Services)  

Unified communications administration, support, and maintenance (Telephony/PBX systems, Video Conferencing, Teams telephony)  

Messaging environment administration, support, and maintenance (Hybrid Exchange environment)  

Microsoft 365 administration, support, and maintenance (Teams, SharePoint, One drive)  

Support for the global printing solution  

Create/Maintain and Enhance Team Processes and Documentation.  

Support ticket resolution  

Perform root cause analysis of critical outage and incidents  

Effectively troubleshoot complex technical issues.  

EUC (End User Computing) L2 Engineers have a special focus on end users and their End User experience  

Participation in an on-call rotation for a 7-day period (10pm – 8am during weekdays and one weekend) should be expected every 6 weeks (about 1 and a half months).  

Shift work covering 2pm-10pm shift, during on-call rotation (every 6 weeks). 

Qualifications  

Deep understanding of Workplace topics.  

Experience managing a multinational and multilingual workplace  

Ability to document support processes and Knowledge Base Articles.  

Expert, high-level knowledge of legacy and emerging technology landscape.  

Understanding of key infrastructure technologies and associated architectural considerations.  

Education:  

Bachelor's degree in information technology  

Work Experience:   

2 years + working experience in a Workplace administration role.  

2 years + in a systems administration role.  

Work experience in a large multinational, matrix structured company.  

Technical Skills: (Certification, Licenses and Registration)    

MCSA and/or MCSE  

Knowledge of ITIL best practices  

SCCM  

MDM (Intune and/or AirWatch/SOTI/MobileIron)  

Licensing services – KMS, RDS  

PowerShell and/or other scripting tools  

Printing solutions  

Unified Communications  

Microsoft 365  

General Active Directory administration   

ADFS/PKI/Radius/DNS  

MS102 – nice to have  

Language / Communication Skills:  

Excellent English skills.  

Any other major European Language preferred but not required.  

If you want to be part of a team that helps make travel and culinary memories, join us!