Kforce has a client in Chelmsford, MA that is seeking an IT Service Management (ITSM). Essential Functions: * Manage, report, and communicate on the global performance of owned processes * Partner with other leaders across the organization and champion the day-to-day operation of the lifecycle of Incident, Problem and Change Management * Manage documentation * Leading Change Request Review meetings * Developing change management plans for change initiatives * Evaluating the impact of planned changes * Leading identifying risks and developing risk mitigation tactics * Supporting development of communications relevant to change initiatives * Track and monitor of changes * Provide coaching and training to employees at all levels * Define success metrics and measuring performance against these * Develop and publish a Change Management SOP and maintain all change documentation (policies, procedures, templates, etc.) * Managing the lifecycle of all changes, with the primary responsibility of enabling beneficial changes to be made with minimal disruption to the business * Coordinate and facilitate the Change Management process across organizations * Responsible for review, approvals, categorize, prioritize, change requests * Prepare and run CAB meeting agenda and capture issues and suggestions * Create, publish, and circulate the Change calendar * Educate the Business and IT on the Change Management process * Produce metrics and report on Change Management activities * Develop, coordinate, and perform post change review of scheduled changes for all RFCs and maintenance efforts * Conduct or facilitate Post Implementation Reviews (PIRs) after the implementation of changes * Manage major incidents including - incident and risk assessment, co-ordinations across global cross-function groups * Effectively prioritize incidents and impacts to business * Manage and coordinate urgent and complicated support issues