Job Seekers, Please send resumes to resumes@hireitpeople.com

Skill set:

 

·         4-5 years of experience in ITSM (HP Service Manager9.x, Service Center, Service Desk, Connect IT, UCMDB, DDMI ) Solution Design & Implementation skills.

·         Working experience in SM upgrade / migration projects preferred.

·         Comfortable programming / Java scripting.

·         Must have experience in conducting process works shops and design workshops.

·         Comfortable with various operating systems - Windows, User level Unix etc.)

·         Exposure to infrastructure management products would be preferred.

·         Must be able to handle customer environment and familiar with HA and DR setup

·         HP Asset Center (optional)

·         Develop user interfaces (forms, templates, filtering views, on-screen chart reports, etc.)

·         Develop interfaces between Service Manager, Asset Manager and uCMDB using web services and Connect

·         Creation of user accounts and role assignment on HPSM upon requests.

·         Certifications: - ITIL Foundation V3 (mandatory) - HP Service Manager