About TEKsystems Global Services We partner with progressive leaders to create opportunity, accelerate business transformation and help build the enterprises of tomorrow. We work with 80% of the Fortune 500 to address their technology, strategy, and talent needs. We innovate so industries stay ahead of what’s next. As a full stack technology and talent services provider, we partner with our customers across the globe to own change. Join us. At TEKsystems Global Services, we live in the tech world. We’re out in front of the trends and tools that shape industry and create fresh opportunities. All-in, fully engaged, high energy partnership is how we approach everything – our commitments and our people. Our people are at the center, fueling our high-performance and our inclusive culture. We’re doers, looking for doers who do the right thing. Roll-up your sleeves, thought leaders focused on creating possible. We are seeking team champions who declare success only when everyone achieves their ambitions. Sound like the career experience you’ve been searching for? We’re looking for an ITSM Practice Architect to join our team. A practitioner who accelerates outcomes, affects positive change, and moves business forward. Let’s partner. Together, we can accomplish amazing things. OVERVIEW The ITSM Practice Architect II (PA II) position is a leadership position in the organization that is responsible for managing multiple consulting and delivery projects and account teams/programs. The PA II provides consulting and delivery assurance of services for clients through a range of internal and external functions in the following areas: Consulting, Account Interaction, Service Delivery and Practice Delivery responsibilities. The position of Practice Architect II is distinguished from more senior Practice Architect positions by the nature of the engagements or programs involved; deal sizes range from transactional solutions of < $1M to multi year outsourcing solutions of > $20M. As a second level Practice Architect, a PA II is expected to have the experience and background to perform all the duties described below for engagements that are focused on consulting/delivery management within the defined subject matter area, including resource management, deliverables development, project planning and executions, adherence to contract attributes and costing, customer interaction, and other key aspects of solution based managed services. For a PA II, these engagements will typically be delivered for a North America customer or at the customer location, usually North American based. They are expected to have adequate level skills required for complex deliverable-based, fully outsourced, or extremely large scale engagements or programs and lead the delivery effort to a larger cross-functional project/program. This role may require up to 50% travel. ESSENTIAL FUNCTIONS • Gain a clear understanding of customers’ business requirements and their technical requirements based upon the developed solution and agreed statement of work (SOW).   • Understand, develop, and mature the solution design by collaborating with customers and stakeholders to manage their expectations and resolve project, stakeholder, and delivery issues in a timely manner.   • Conduct thorough assessments of existing IT/Non-IT processes and systems to identify improvement areas. Lead the design and execution of optimized workflows and integrated solutions that enhance operational efficiency and service delivery.   • Implement knowledge management strategy and communicate process and procedures for knowledge transfer from sales/solutions to delivery.   • Perform periodic project/program analysis, product line review, and product line “health checks” with practice and delivery resources.   • Establish and maintain strong relationships with business, IT/Non-IT stakeholders to ensure alignment of services with business needs. Regularly engage with senior management to report on project progress and outcomes.  • Drive the organizational change management process associated with new technology implementations. Develop comprehensive training programs to facilitate smooth transitions and ensure widespread technology adoption and proficiency.  • Define and track key performance indicators (KPIs) related to service management processes.  • Work with other members of the management team to understand project and business priorities and schedule work with development staff based on those priorities. • Capture, develop, and refine intellectual property (IP) based upon projects, programs, and engagements; develop IP to be reusable for future training and delivery requirements. • Drive the practice methodologies, standards and leading practices downwards through the organization.  • Monitor and manage adherence to methodologies and standards to ensure activities are occurring as planned.  • Provide sales support in solution phases of sales engagement life cycle. • Provides project level of effort and cost estimation  ADDITIONAL RESPONSIBILITIES • Proactively anticipate problems; define the problem; identify possible causes; work with team to identify solutions; select and implement the most appropriate solution. • Ability to multi-task and prioritize work. • Make key decisions based upon input from teams; solid understanding of IT Services principles; firm and business objectives and needs analysis. • Mentor, manage and develop product/project team members. Team size varies from 3 team members up to >10 team members. • Ensure ITSM engagements are delivered with the highest quality, on time, and on budget • Provide oversight, mentoring, and training to onshore and off shore teams. • Exercise influence at many levels of the organization up to the Director Level. • Ensures that both tactical and strategic Team Lead goals are met. • Serve as a role model by promoting and demonstrating commitment to practice methodologies, processes and standards for both TEKsystems Global Services and industry-wide, recommending process improvements when necessary. • Lend expertise to internal IT teams and task forces as well as other IT projects/programs. • Maintains awareness of new and emerging technologies • Maintain awareness for additional business opportunities and support pursuit of future business through quality results and escalation to internal stakeholders when additional business opportunities may present themselves. EDUCATION AND EXPERIENCE • BA or BS degree in a related field, MS preferred. • Advanced ITIL certifications (ex. ITIL v3 Expert or ITIL v4 Managing Professional) • 8+ years project management leadership experience in an IT consulting service provider environment. • Program management experience (i.e., able to manage a portfolio of projects concurrently). • Practice-centric experience required (e.g., IT Service Management, OCM, PMO).  • Proposal and/or Statement of Work development experience. • Proven ITSM product/solution development management experience.  • Strong knowledge and experience in disciplines, tools, and processes within IT Service Management. • Work experience in ServiceNow preferred. SKILLS AND ABILITIES • Strong analytical and problem-solving skills to manage technical challenges on multiple projects / programs simultaneously • Proven ability to appropriately prioritize and plan complex work in a rapidly changing environment • Team player with experience leading and collaborating cross-teams to deliver successful solutions • Excellent management, interpersonal, communication, and organizational skills • Sound judgment and tact • Excellent written and verbal communicator Pay and Benefits The pay range for this position is $125000.00 - $190000.00/yr. Company BenefitsWe reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc. Our full-time, internal employment benefits include the following: • Medical, Dental, and Vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life and AD&D for employee and dependents)• Short and Long-Term Disability• Health Spending Account (HSA)• Transportation Benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Feb 18, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.