Are you an accomplished IT professional with deep experience employing and maturing industry best practices for IT service management, system resiliency and change control? Do you love coordinating and communicating with other departments? Are you customer-focus and enjoy being part of an energized and accomplished team? If so, then we invite you to consider joining the Lower Colorado River Authority team!

We are headquartered in Austin, Texas, and provide electricity and water for more than a million people, protecting them from flooding on 600 miles of Texas’ Colorado River, and manage 11,000+ acres of parks. Technology is a critical cornerstone for all that we do.

You will be trusted to:

- Coordinate and manage Digital Services processes such as change management, operational readiness and acceptance, root cause analysis, technical requirements, and resiliency coordination.
- Chair Change Advisory Board meetings and ensure actions items are communicated and tracked.
- Set clear operational readiness direction and ensure Digital Services can support new systems and changes in production.
- Ensure tight integration between the 'people', 'process', and 'tools' elements of operational readiness and acceptance.
- Create and maintain formal and sustainable root cause analysis documentation and partner with the Service Desk to properly place and archive all documentation within Service Now.
- Provide consistent direction, communication, and consultation to process owners regarding requirements for resiliency planning and testing.
- Conduct reviews of service management data and workflows at planned intervals, to ensure data integrity while focusing on streamlining processes.
- Develop, maintain, and execute multi-year disaster recovery and resiliency roadmap.
- Document and maintain resiliency data within ServiceNow.

You qualify with:

- Nine or more years of experience in the development and implementation of formal ITSM processes or relevant experience. A degree(s) in computer science or relevant field may be substituted per LCRA guidelines for certain years of experience.

You are a great fit with:

- Project Management expertise (formal PMP certification not required)
- Proven experience as a Disaster Recovery Coordinator or similar role.
- ServiceNow experience and/or certifications
- ISO20000 Professional level certifications

You gain:

- Competitive salary & medical, dental, vision and legal insurance

- Paid time off, including time for vacation, sick and family care leave

- 401(k) match up to 8% that includes a student loan 401(k) contribution program option

- Life and disability insurance

- Wellness program including wellness incentive

- Extensive learning & development programs

And more - all to create a compelling and rewarding work environment.

Equal Opportunity Employer

LCRA provides equal employment opportunities and a work environment free of discrimination and harassment.  All employment decisions at LCRA are based on business need, job requirement and individual qualifications, without regard to race, color, religion, gender identity, national origin, age, disability, sexual orientation, genetic information, or veteran status in accordance with applicable federal and state legal requirements governing nondiscrimination in employment.

LCRA is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process can contact LCRA Human Resources (512) 578-4004 or email lcra.benefits@lcra.org. Reasonable accommodations will be determined on a case-by-case basis.