Rate: Depending on experience Location: Okemos, MI (Hybrid) We are looking for a Senior Application Developer to join our Customer Service Team. The ideal candidate should have at least 5 years of experience in one or more of the following: + Web services and other cross system communication protocols and experience with integration of telephony systems to other computer systems (e.g. SOAP, VXML SQL, XML, REST) + Software development in an object orientated programming language; ability to design, develop and support advanced IVR applications. + Knowledge of PBX architecture, telecommunication network services, and contact center systems. + Working knowledge of and the ability to interpret and troubleshoot SIP based VoIP traffic, as well as the integration of dissimilar SIP telephony systems. + Strong understanding of contact center operation, including key metrics and workforce management needs + As well as experience with management and development of speech recognition systems and grammars + Working Knowledge of Genesys Cloud is a plus.